{"id":20522,"date":"2024-04-18T11:00:44","date_gmt":"2024-04-18T10:00:44","guid":{"rendered":"https:\/\/www.ccpc.ie\/consumers\/?p=20522"},"modified":"2024-04-18T10:51:45","modified_gmt":"2024-04-18T09:51:45","slug":"the-complaints-bureau-2","status":"publish","type":"post","link":"https:\/\/ccpc.inventise.ie\/consumers\/2024\/04\/18\/the-complaints-bureau-2\/","title":{"rendered":"The Complaints Bureau"},"content":{"rendered":"<p>The problem-solving consumer TV show continues tonight, sponsored by the CCPC. Each week, consumers share their experiences of being unfairly or poorly treated. Financial guru Eoin McGee, along with three consumer experts, help investigate and solve these consumer dilemmas.<\/p>\n<p>In this week\u2019s programme, we meet Jenny who upgraded her family home to an energy efficient boiler expecting a warmer house as well as lower heating bills. Soon after the boiler was installed, the family noticed the house had got colder. The heating system then completely stopped working in November 2023. In tonight\u2019s show, consumer expert Conor Pope steps in to try and sort the matter out to Jenny\u2019s satisfaction.<\/p>\n<p>If you\u2019re hiring a tradesperson, you enter a contract for service. If the tradesperson does not provide the proper service, you should try getting them to fix the issue first. The new Consumer Rights Act 2022 gives you strong rights when it comes to <a href=\"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/contracts-and-services\/\">buying services<\/a>. It makes businesses and tradespeople providing a service more accountable. They must provide proper redress if the service they provided does not meet the agreed standard. Our consumer rights hub has the information you need on <a href=\"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/\">problems with services<\/a>.<\/p>\n<p>Tune in to RT\u00c9 One this evening at 7pm for the penultimate episode to see how Jenny gets on, and two other consumer issues.<\/p>\n<p>The Complaints Bureau closes its files on its maiden series next week, but don\u2019t worry if you\u2019ve missed any of the previous episodes. You can catch up on <a href=\"https:\/\/www.rte.ie\/player\/series\/the-complaints-bureau\/10003472-00-0000?epguid=IP10003473-01-0001\">RTE player<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The problem-solving consumer TV show continues tonight, sponsored by the CCPC. Each week, consumers share their experiences of being unfairly or poorly treated. Financial guru Eoin McGee, along with three consumer experts, help investigate and solve these consumer dilemmas. In &hellip;<\/p>\n","protected":false},"author":240,"featured_media":20264,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-20522","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Complaints Bureau - CCPC Consumers<\/title>\n<meta name=\"description\" content=\"The Competition and Consumer Protection Commission is an independent statutory body that enforces competition and consumer protection law in Ireland\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Complaints Bureau - 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