{"id":18787,"date":"2023-07-20T10:41:11","date_gmt":"2023-07-20T09:41:11","guid":{"rendered":"https:\/\/www.ccpc.ie\/consumers\/?p=18787"},"modified":"2023-07-20T15:58:54","modified_gmt":"2023-07-20T14:58:54","slug":"do-businesses-know-your-consumer-rights","status":"publish","type":"post","link":"https:\/\/ccpc.inventise.ie\/consumers\/2023\/07\/20\/do-businesses-know-your-consumer-rights\/","title":{"rendered":"Do businesses know your consumer rights?"},"content":{"rendered":"

Businesses are today marking \u2018Get to Know your Customers Day\u2019 across the globe. The initiative serves as a gentle nudge for those in business to reach out to their consumer base and get to know them better.<\/p>\n

But do all businesses understand what rights consumers have and their obligations to consumers as a whole? Let\u2019s take a closer look at your consumer rights.<\/p>\n

Stronger consumer rights<\/h2>\n

When selling goods or services to the public, businesses must comply with certain obligations.<\/p>\n

If something goes wrong, businesses are required to resolve the issue for you. Your legal rights depend on if you bought goods<\/a>, a service<\/a> or digital content\/services<\/a>.<\/p>\n

Your consumer rights were strengthened by the Consumer Rights Act 2022 (CRA).<\/p>\n

Your rights include:<\/p>\n

Right to information<\/h4>\n

You should be provided with specific information before buying. The information should be clear and easy to understand. It must include a full description of the goods or services being provided, the total price and any extra costs.<\/p>\n

There are additional rights to information when you buy online or at your doorstep<\/a>. For example, you should be told about your cooling off period where you can get a refund. If any dispute arises about the information provided, the business must show that it gave you the information.<\/p>\n

Getting a refund<\/h4>\n

Products and services must match any description you were given. For example, if you agree to buy a 6ft king size bed, the bed delivered must match what was agreed. If the wrong size bed gets delivered, you have a short-term right to cancel the contract and get a refund. In these cases, and in cases of a faulty product, you can ask for a refund and return the item within 14 days of getting it. This extends to 30 days for doorstep sales.<\/p>\n

Redress<\/h4>\n

Businesses must provide solutions if they haven\u2019t met their obligations to you. You have a right to repair or replacement if a product is faulty. Learn more about other kinds of redress<\/a>.<\/p>\n

Businesses may be in breach of consumer protection if they refuse or fail to provide a remedy for goods, services and digital content\/services that are faulty or don\u2019t match what was agreed.<\/p>\n

The CCPC can take enforcement action if we believe that a business has breached your rights. If you feel that a business has breached your consumer rights, you can report the business to us<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Businesses are today marking \u2018Get to Know your Customers Day\u2019 across the globe. The initiative serves as a gentle nudge for those in business to reach out to their consumer base and get to know them better. 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