When you travel by air you have rights under EU law if something goes wrong. These rights apply if:<\/p>\n
The Irish Aviation Authority (IAA) is responsible for enforcing EU rules on flights. There is comprehensive information on your rights when you fly on the IAA website<\/a>.<\/p>\n You have rights if your flight is delayed, cancelled, or if you are denied boarding.<\/p>\n If your flight is substantially delayed, your airline has certain responsibilities, depending on the distance of the flight and the length of the delay.<\/p>\n When this happens, you are entitled to \u2018care and assistance\u2019. \u2018Care and assistance\u2019 means:<\/span><\/p>\n If the airline does not provide you with the assistance you are entitled to, you should keep your receipts to claim the money back from the airline.<\/p>\n If you arrive at your destination at least three hours late, you are entitled to compensation. The amount of compensation you can claim depends on whether the flight is short haul, medium haul or long haul. More information about how to calculate the length of your flight and the amount of compensation<\/a> you can claim is available on the Irish Aviation Authority website.<\/p>\n \t\t<\/div>\n\n\t\t\n\t\t\t\t\t If the airline cancels your flight, you can choose between re-routing or reimbursement. The reimbursement must include the cost of your ticket and a return flight to the airport of departure if you have a connecting flight.<\/p>\n If the airline reimburses you without offering you re-routing, you are entitled to additional reimbursement for the price difference of the new ticket.<\/p>\n You can choose re-routing at a time as close as possible to your original departure time, or at a later date. If you are re-routed to a different airport in the same city, the airline must pay for your transport to the original airport (or to another agreed place).<\/p>\n Where you have accepted re-routing, you may be entitled to compensation, depending on when you were notified about the cancellation. If you are re-routed as soon as possible, you should receive \u2018care and assistance\u2019 while you are waiting for your new flight.<\/p>\n You may be entitled to compensation, even if you choose to be re-routed.<\/p>\n Compensation does not apply if you are informed about the cancellation more than 14 days before the date of the flight. You are also not entitled to compensation if the cancellation or re-routing is due to extraordinary circumstances, like weather conditions or security risks.<\/p>\n How this works depends on what you are offered and when you are informed. If you are informed between two weeks and one week of the flight, you are not entitled to compensation if you are offered:<\/p>\n If you are informed less than one week before the flight, you are not entitled to compensation if you are offered:<\/p>\n If you reach your final destination with a delay of between two and four hours, the compensation may be reduced by half. More information on compensation<\/a> is available on the Irish Aviation Authority website.<\/p>\n \t\t<\/div>\n\n\t\t\n\t\t\t\t\t If you are denied boarding because the airline has overbooked the flight, you can choose between reimbursement, re-routing or rebooking. You are also entitled to compensation. You can read about the compensation rates on the IAA website.<\/p>\n This does not apply if you are denied boarding because:<\/p>\n \t\t<\/div>\n\n\t\t\n\t\t\t\t\t When you check in a bag, your airline is liable if something happens to it. If your hand luggage is damaged, the airline is only liable if it was responsible for the damage.<\/p>\n In the case of delayed baggage, the airline is responsible, unless it did everything possible to avoid the delay. The Montreal Convention<\/a> means you can claim compensation for delayed bags. You should keep the baggage tag number you were given when you checked your bag in. The airline will need this to trace your bag.<\/p>\n If your bag has not turned up after 21 days it is considered lost. You can claim compensation for lost bags from your airline.<\/p>\n If your bag has not turned up at the airport when you land, report the problem straight away to your airline in the airport baggage hall and fill in a Property Irregularity Report (PIR). Make sure you keep your boarding card and baggage tag number, and ask for a copy of the PIR so you have a record that you notified the airline. You may also need to provide receipts for anything you are claiming for. You will need to submit a claim to the airline within the following timeframes:<\/p>\n \t\t<\/div>\n\n\t\t<\/div>\n People with a disability or reduced mobility have specific rights when travelling by air. Tour operators, airlines and airport authorities must provide practical help to people with a disability or reduced mobility free of charge.<\/p>\n You can avail of assistance for mobility issues in airports in all EU Member States and Norway. For more information about travelling with reduced mobility<\/a>, see IAA.ie<\/a>.<\/p>\n\n\t\t\t\tDelayed Flights\t\t\t<\/h3>\n\t\t\n\t\t
\n
\n
Compensation<\/h3>\n
\n\t\t\t\tCancelled Flights\t\t\t<\/h3>\n\t\t\n\t\t
Compensation<\/h3>\n
\n
\n
\n\t\t\t\tBeing denied boarding\t\t\t<\/h3>\n\t\t\n\t\t
\n
\n\t\t\t\tDelayed, damaged or lost luggage\t\t\t<\/h3>\n\t\t\n\t\t
What to do<\/h3>\n
\n
Reduced Mobility<\/h2>\n
Travel Insurance<\/h2>\n