This page has information about where to make a complaint if you have an issue with a digital platform.<\/p>\n
Ireland has four digital regulators:<\/p>\n
Coimisi\u00fan na Me\u00e1n<\/a> (CNAM) is Ireland\u2019s agency for developing and regulating a thriving, diverse, creative, safe and trusted media landscape. It is the independent media regulator, responsible for regulating broadcasters, video-on-demand providers and online platforms established in Ireland. It is responsible for Ireland\u2019s Online Safety Framework, which will hold digital services accountable for how they protect people, especially children, from online harm.<\/p>\n Its Contact Centre is available to advise members of the public on issues they have encountered on a platform online. You can email usersupport@cnam.ie<\/a> or call the Contact Centre on +353 1 9637755 (Monday-Friday 8am-6pm).<\/p>\n If you come across illegal or harmful content on a platform, you should firstly report If you come across illegal or harmful content on a platform, you should report the content to the platform in question first. If you see content that you believe is a threat to the life or safety of a person you should contact the emergency services on 112.<\/p>\n For more information, please visit www.cnam.ie<\/a>.<\/p>\n \t\t<\/div>\n\n\t\t\n\t\t\t\t\t The CCPC<\/a> (Competition and Consumer Protection Commission) is responsible for We help consumers make informed choices when they shop online, and act when traders mislead or exploit consumers, or when social media influencers do not disclose ads in their social media posts. We also enforce rights for digital purchases like streaming services. We will be responsible for ensuring users can access and share data from connected products like smart-home devices.<\/p>\n You can contact the CCPC on 353 (0)1 402 5555, visit our contact us form<\/a> or email ask@ccpc.ie<\/a>. The helpline opening hours are 9am to 6pm Monday to Friday. You can also write to CCPC at Bloom House, Railway Street, Dublin 1, D01 C576.<\/p>\n \t\t<\/div>\n\n\t\t\n\t\t\t\t\t The Communications Regulator<\/a> (ComReg) is the independent public body responsible for the regulation of the electronic communications sector, which includes phone and broadband, and postal services like An Post. It protects consumers and provides impartial, fair advice and information.<\/p>\n ComReg can help you with your service providers by making sure you\u2019re informed of your rights to help you make informed decisions, that measures are in place for vulnerable and disabled consumers, that providers have a user-friendly complaints handling process in place, that service providers\u2019 practices comply with consumer protection laws and taking enforcement action where required. ComReg can help you find an acceptable solution if your service provider can\u2019t directly solve your complaint.<\/p>\n The website has helpful tools, including: Broadband Checker, Mobile Coverage Map, and Compare for phone broadband and TV plans.<\/p>\n Phone Consumer Care on (01) 8049668, Monday to Friday: 8am to 8pm Saturday: 9am to 1pm Write to Consumer Care Team, ComReg, One Dockland Central, Guild Street, Dublin, D01 E4X0. \t\t<\/div>\n\n\t\t\n\t\t\t\t\t The Data Protection Commission (DPC)<\/a> is the national data protection authority in Ireland. It is responsible for making sure that your personal data is used by companies in compliance with data protection laws. The best known law that it regulates is the General Data Protection Regulation, or the GDPR. The DPC also has powers related to other important regulatory frameworks including the Irish ePrivacy Regulations (2011) and the Law Enforcement Directive.<\/p>\n The DPC specifically focuses on the protection of your personal data. Personal data is any piece of information that helps someone to know who you are, such as your full name, your email address, or a photo or video of you. It can even include information about what you search for online or the kinds of posts you like on social media.<\/p>\n If you have contacted an organisation about a personal data concern and areContact details<\/h3>\n
\nthe content to the platform in question.<\/p>\nWhat you can report<\/h3>\n
Examples of what you can report to Coimisi\u00fan na Me\u00e1n:<\/h3>\n
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\nplatform<\/li>\n
\nchildren.<\/li>\n<\/ul>\n\n\t\t\t\tCompetition and Consumer Protection Commission\t\t\t<\/h3>\n\t\t\n\t\t
\ncompetition, consumer protection, product safety law, and has a new role in digital
\nand data regulation.<\/p>\nContact details<\/h3>\n
What you can report<\/h3>\n
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\n\t\t\t\tComReg\t\t\t<\/h3>\n\t\t\n\t\t
Contact details<\/h3>\n
\nEmail on consumerline@comreg.ie<\/a><\/p>\n
\nText: COMREG or ASKCOMREG to 51500 to receive a call or text back (standard SMS rates apply)
\nWeb chat, online form and more information available at: www.comreg.ie<\/a><\/p>\nHow they can help<\/h3>\n
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\n\t\t\t\tData Protection Commission \t\t\t<\/h3>\n\t\t\n\t\t
Contact details<\/h3>\n
\nunhappy with the outcome, you can raise the matter with the DPC through its online form<\/a> or by emailing info@dataprotection.ie<\/a>.<\/p>\nWhat you can report<\/h3>\n