{"id":21686,"date":"2025-09-05T14:26:45","date_gmt":"2025-09-05T13:26:45","guid":{"rendered":"https:\/\/ccpc.inventise.ie\/consumers\/?page_id=21686"},"modified":"2026-01-11T16:34:15","modified_gmt":"2026-01-11T16:34:15","slug":"ending-a-service-contract","status":"publish","type":"page","link":"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/ending-a-service-contract\/","title":{"rendered":"Terminating a service contract"},"content":{"rendered":"

Sometimes a service you receive falls short of what you agreed with the business or what you would normally expect<\/a>.<\/p>\n

If something has gone wrong<\/a> that the business or trader is unable or unwilling to fix, there are a few remedies available to you, including terminating the contract.<\/p>\n

Terminating a contract if service is not provided<\/h2>\n

The service must be provided as agreed between you and the business. This includes any agreement you made about when the service should be provided.<\/p>\n

If the service is not provided during that time<\/a>, business or trader to let them know and, in most cases, give them further time to provide the service.<\/p>\n

When you contact the business, do so in writing, or at least keep a written record of your contact if you talk to them in person or over the phone. If you are giving more time to provide a service, it should be reasonable under the circumstances.<\/p>\n

If the additional period passes and you still have not received the service, you can terminate the service contract. You must tell the business or trader in writing that you are terminating the contract. Once you do so, the business must refund any payment you have made \u2018without undue delay\u2019 \u2013 at most no more than 14 days after you contact them.<\/p>\n


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Example<\/h4>\n

You have arranged for flooring to be fitted on 2 April, as you have family visiting in the middle of the month. The fitters do not show up on that date, so you request that the installation be completed by 10 April. The fitters still do not complete the work by the later date, so you contact terminate the contract and request a refund of the deposit you have paid.
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Terminating a contract if a service is partially or poorly provided<\/h2>\n

If there is a problem with a service<\/a>, always contact the business or trader to try to fix the problem first. In most cases, you can resolve problems related to the quality of a service<\/a> without needing to terminate the contract.<\/p>\n

The business should try to fix whatever is wrong with the service free of charge, within a reasonable time and without significant inconvenience to you.<\/p>\n

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Example<\/h4>\n

You have paid for your car to get a paint touch-up to cover a scratch on a side door. Two weeks later, you notice that the scratch is showing through as it seems to have been covered only with wax. You contact the garage and agree that they will touch up the paint at no extra cost within the next week.<\/div><\/p>\n<\/div><\/div>\n

You can terminate the contract if the issue is serious and cannot be fixed, for example:<\/p>\n