{"id":21681,"date":"2025-09-05T14:18:33","date_gmt":"2025-09-05T13:18:33","guid":{"rendered":"https:\/\/ccpc.inventise.ie\/consumers\/?page_id=21681"},"modified":"2026-01-11T15:08:42","modified_gmt":"2026-01-11T15:08:42","slug":"what-to-do-when-a-service-is-not-provided","status":"publish","type":"page","link":"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/what-to-do-when-a-service-is-not-provided\/","title":{"rendered":"What to do when a service is not provided"},"content":{"rendered":"<p>If you have paid, or agreed to pay, a business or trader to provide a service, a number of options are available if you do not receive the <a href=\"https:\/\/www.ccpc.ie\/consumers\/contracts-and-services\/contracts-and-services\">service as expected or specially agreed<\/a>.<\/p>\n<h2>How quickly must the business provide the service?<\/h2>\n<p>The business must provide the service on the date or within the time you have agreed with it. If you didn\u2019t agree a time, it must provide the service within a reasonable time. <\/p>\n<p>If you have entered a contract for a set period to receive a continuous service, such as waste collection or home broadband, the service must be provided for the full period of the contract. <\/p>\n<p>If the service is supposed to be provided more than once, it must be provided each time as agreed.<\/p>\n<h2>Extending the time to provide the service<\/h2>\n<p>If the service is not provided, either at the time agreed or within a reasonable period, you must generally give the business or trader an additional period to provide the service.<br \/>\nHowever, you do not need to give additional time \u2013 and can instead terminate the service contract immediately \u2013 if:<\/p>\n<ul>\n<li>it was essential to receive a service by a certain time based on all the relevant circumstances when you entered the contract <\/li>\n<li>you told the business that you needed the service by a specified date (for example catering for a birthday party) and that date has passed<\/li>\n<li>the business declares it will not provide the service, or it&#8217;s clear that they won\u2019t do so.<\/li>\n<\/ul>\n<h2>Terminating the contract<\/h2>\n<p>If the business still doesn\u2019t provide a service after you have agreed an additional period \u2013 or if it is not practical to agree an additional period \u2013 you can<a href=\"https:\/\/www.ccpc.ie\/consumers\/contracts-and-services\/problems-with-services\/ending-a-service-contract\/\"> terminate the contract<\/a> for a full refund.<\/p>\n<p>You must tell the business that you are terminating the contract. It should refund any money you have paid \u2018without undue delay\u2019 \u2013 and at most within 14 days after being informed that you want to cancel.<br \/>\nIf the contract is for a continuous service, and there are noticeable or repeated interruptions to that service during the contract, you can request a<br \/>\n <a href=\"https:\/\/www.ccpc.ie\/consumers\/shopping\/faulty-goods\/getting-a-price-reduction-when-there-is-a-problem-with-goods-or-services\/\">price reduction or partial refund.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have paid, or agreed to pay, a business or trader to provide a service, a number of options are available if you do not receive the service as expected or specially agreed. How quickly must the business provide &hellip;<\/p>\n","protected":false},"author":244,"featured_media":0,"parent":17292,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[57],"class_list":["post-21681","page","type-page","status-publish","hentry","tag-contracts-and-services"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to do when a service is not provided - CCPC Consumers<\/title>\n<meta name=\"description\" content=\"Learn your consumer rights when a service is not provided within a certain period of time.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What to do when a service is not provided - CCPC Consumers\" \/>\n<meta property=\"og:description\" content=\"Learn your consumer rights when a service is not provided within a certain period of time.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/what-to-do-when-a-service-is-not-provided\/\" \/>\n<meta property=\"og:site_name\" content=\"CCPC Consumers\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-11T15:08:42+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/what-to-do-when-a-service-is-not-provided\/\",\"url\":\"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/what-to-do-when-a-service-is-not-provided\/\",\"name\":\"What to do when a service is not provided - CCPC Consumers\",\"isPartOf\":{\"@id\":\"https:\/\/ccpc.inventise.ie\/consumers\/#website\"},\"datePublished\":\"2025-09-05T13:18:33+00:00\",\"dateModified\":\"2026-01-11T15:08:42+00:00\",\"description\":\"Learn your consumer rights when a service is not provided within a certain period of time.\",\"breadcrumb\":{\"@id\":\"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/what-to-do-when-a-service-is-not-provided\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/what-to-do-when-a-service-is-not-provided\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/what-to-do-when-a-service-is-not-provided\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ccpc.inventise.ie\/consumers\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contracts and services\",\"item\":\"https:\/\/www.ccpc.ie\/consumers\/contracts-and-services\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Problems with services\",\"item\":\"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"What to do when a service is not provided\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ccpc.inventise.ie\/consumers\/#website\",\"url\":\"https:\/\/ccpc.inventise.ie\/consumers\/\",\"name\":\"CCPC Consumers\",\"description\":\"The Competition and Consumer Protection Commission\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ccpc.inventise.ie\/consumers\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What to do when a service is not provided - CCPC Consumers","description":"Learn your consumer rights when a service is not provided within a certain period of time.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_GB","og_type":"article","og_title":"What to do when a service is not provided - CCPC Consumers","og_description":"Learn your consumer rights when a service is not provided within a certain period of time.","og_url":"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/what-to-do-when-a-service-is-not-provided\/","og_site_name":"CCPC Consumers","article_modified_time":"2026-01-11T15:08:42+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/what-to-do-when-a-service-is-not-provided\/","url":"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/what-to-do-when-a-service-is-not-provided\/","name":"What to do when a service is not provided - CCPC Consumers","isPartOf":{"@id":"https:\/\/ccpc.inventise.ie\/consumers\/#website"},"datePublished":"2025-09-05T13:18:33+00:00","dateModified":"2026-01-11T15:08:42+00:00","description":"Learn your consumer rights when a service is not provided within a certain period of time.","breadcrumb":{"@id":"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/what-to-do-when-a-service-is-not-provided\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/what-to-do-when-a-service-is-not-provided\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/what-to-do-when-a-service-is-not-provided\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ccpc.inventise.ie\/consumers\/"},{"@type":"ListItem","position":2,"name":"Contracts and services","item":"https:\/\/www.ccpc.ie\/consumers\/contracts-and-services\/"},{"@type":"ListItem","position":3,"name":"Problems with services","item":"https:\/\/ccpc.inventise.ie\/consumers\/contracts-and-services\/problems-with-services\/"},{"@type":"ListItem","position":4,"name":"What to do when a service is not provided"}]},{"@type":"WebSite","@id":"https:\/\/ccpc.inventise.ie\/consumers\/#website","url":"https:\/\/ccpc.inventise.ie\/consumers\/","name":"CCPC Consumers","description":"The Competition and Consumer Protection Commission","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ccpc.inventise.ie\/consumers\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages\/21681","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/users\/244"}],"replies":[{"embeddable":true,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/comments?post=21681"}],"version-history":[{"count":7,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages\/21681\/revisions"}],"predecessor-version":[{"id":21852,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages\/21681\/revisions\/21852"}],"up":[{"embeddable":true,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages\/17292"}],"wp:attachment":[{"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/media?parent=21681"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/tags?post=21681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}