There are certain situations where you are entitled to a refund for goods that are faulty or otherwise don\u2019t meet the terms of a sales contract. You can also get a refund if your order hasn\u2019t arrived. <\/p>\n
Consumer law uses the term \u2018non-conformity\u2019 both for faulty goods<\/a> and goods that don\u2019t match the description or claims made by the business when you bought them. On this page we use \u2018faulty\u2019 to describe any issue of non-conformity with the sales contract. If you received the goods within the past 30 days, you have a short-term right to terminate<\/a> (end) the contract for a full refund if they are faulty.<\/p>\n If it is more than 30 days since you received the faulty goods, the business can offer you a repair or a replacement<\/a> as a first remedy.<\/p>\n However, you have a right to a full refund if:<\/p>\n If the fault is minor, and it hasn\u2019t been possible to fix it or repair it promptly without significant inconvenience, you are only entitled to request a price reduction.<\/p>\n For the most serious faults, you may not need to first accept a repair or replacement, even after 30 days. This applies where the goods are unsafe, for example, or the fault makes it impossible to use the goods and you cannot reasonably have confidence in the trader to put things right.<\/p>\n If there is a dispute about the seriousness of a fault, it is up to the business to show that the fault is minor. The business generally considers factors such as:<\/p>\n Contact the business as soon as possible after discovering the fault. It\u2019s best to put your request for a refund in writing. <\/p>\n You are entitled to the refund after the goods are returned. It\u2019s up to the business to pay for the faulty goods to be returned or uninstalled and returned. If you pay to send the goods back yourself, the business or trader should reimburse you.<\/p>\n Once the business receives the returned goods, it has 14 days to refund you the cost of the goods and any delivery costs you paid up front. The refund must be made either through the payment method you used to buy the goods or through another payment method that you have clearly agreed to.<\/p>\n If the trader refuses your refund, you can choose to:<\/p>\n You must contact the business if you don\u2019t receive the goods within the period you agreed when you entered the sales contract, or within 30 days if you didn\u2019t agree a particular period. <\/p>\n If the goods aren\u2019t delivered on time, you should generally give the business further time to deliver them. The additional time should be appropriate in the circumstances. If that time passes, and you still haven\u2019t received the goods, you are entitled to terminate the contract for a full refund. You need to contact the business to do this.<\/p>\n You don\u2019t have to give the business more time to deliver your goods if:<\/p>\n You ordered a cake for a colleague\u2019s retirement lunch. You emailed the bakery to make sure that the cake would be delivered on the morning of the party. They assured you it would arrive on time, but it did not. In this case you don\u2019t need to give the bakery extra time to make the delivery, as it was aware that it was essential that the cake would be delivered by a specific date. Consumer legislation does not give automatic rights to return items for a refund. If you change your mind<\/a> about something you have bought in-store, your ability to return the item and get a refund will depend on the store’s returns policy.<\/p>\n The business should make its returns policy available in writing and stick to it. Check the company\u2019s website before you buy or ask in-store for more information about returns due to change of mind.<\/p>\n
\nIrish law gives you six years from the date of purchase to go back to the business about a problem with something you have bought. <\/p>\n\n
Right to immediately terminate a contract<\/h3>\n
Who decides if the fault is serious or minor<\/h3>\n
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How to request a refund for faulty goods<\/h2>\n
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Refunds for non-delivery<\/h2>\n
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Example<\/h4>\n
\n<\/div><\/p>\n<\/div><\/div>\nRefunds for goods when you change your mind<\/h2>\n
Buying in-store<\/h3>\n
Buying online, over the phone or by mail order<\/h3>\n