{"id":21642,"date":"2025-09-05T09:56:25","date_gmt":"2025-09-05T08:56:25","guid":{"rendered":"https:\/\/ccpc.inventise.ie\/consumers\/?page_id=21642"},"modified":"2026-01-10T13:50:03","modified_gmt":"2026-01-10T13:50:03","slug":"repairs-and-replacements-for-faulty-goods","status":"publish","type":"page","link":"https:\/\/ccpc.inventise.ie\/consumers\/shopping\/faulty-goods\/repairs-and-replacements-for-faulty-goods\/","title":{"rendered":"Repairs and replacements for faulty goods"},"content":{"rendered":"

Goods should last for a reasonable time, with normal use. It\u2019s not always obvious straight away that something is faulty. You can seek a remedy for faulty goods<\/a> for up to six years after purchase if the goods might reasonably be expected to last that long with normal use.<\/p>\n

What to do if you notice a fault within 30 days<\/h2>\n

If the goods you\u2019ve bought are faulty and it\u2019s less than 30 days since you got them, you have a short-term right to terminate<\/a> the consumer contract for a full refund. You can accept a repair or replacement if you prefer.<\/p>\n

What to do if you notice a fault after 30 days<\/h2>\n

Contact the business as soon as you notice that the item is faulty or doesn\u2019t meet the terms of the sales contract. You might be able to resolve the issue just by talking to the business you bought it from.<\/p>\n

After 30 days, the most common remedies for faulty goods are repairs and replacements. It\u2019s up to you which one you choose, but you cannot insist on a remedy that isn\u2019t possible (for instance a replacement if the item is no longer available). In addition, a business can refuse to repair or replace the goods if doing so would cost too much compared with the value of the goods. <\/p>\n

The business or trader that sold you the goods is responsible for repairs and replacements. They shouldn\u2019t tell you to contact the manufacturer instead. <\/p>\n

Repairs<\/h2>\n

Repairs must be done free of charge, in a reasonable amount of time and without significant inconvenience to you.
\nWhat is a reasonable amount of time depends on the nature of the repairs and type of goods. But repairs must be done in the shortest time needed to complete them.
\nYou must make the goods available to be repaired, and the business or trader must cover the costs of returning the goods or uninstalling them.
\nYour right to have an item repaired takes priority over any manufacturer\u2019s warranty or guarantee<\/a> you might have received when you made the purchase.<\/p>\n

Example<\/h4>\n

You bought a games console, but after six months it stops loading games. When you take it back to the shop, the assistant asks you if you paid for an extended warranty when you bought the console. You didn\u2019t. However, under consumer law, the shop should still arrange for the console to be replaced or repaired.<\/p>\n

Further repairs of a faulty item<\/h3>\n

Sometimes an item might need to be repaired more than once, either to fix the same issue or address a different one. If you no longer have confidence in the business to repair the goods, you can reject their offer of any further repairs and insist on a replacement instead.
\nFor minor faults, you can keep the item and request a partial refund<\/a> that reflects the item\u2019s reduced value due to the fault. If the fault is serious, you can get a full refund<\/a>.<\/p>\n

Replacements<\/h2>\n

If you are willing to accept a replacement, you must make the goods being replaced available for collection or return them yourself. <\/p>\n

The business must pay for delivery or reimburse you if you pay delivery costs up front. If the faulty goods were installed and need a professional to remove them, the trader is responsible for uninstalling them.<\/p>\n

You should then receive the replacement within a reasonable period and without significant inconvenience. <\/p>\n

Your rights if a problem is not resolved<\/h2>\n

You have a right to a full refund or a partial refund<\/a> in the circumstances outlined below. A partial refund is a reduction of an item\u2019s price that is proportionate (in line with) the item\u2019s lower value because of a fault.
\nIf you haven\u2019t yet paid in full for the goods, you can withhold any outstanding payments until the business or trader has provided goods that are \u2018in conformity with\u2019, or in line with, the sales contract you entered.<\/p>\n

Repair or replacement refused or impossible<\/h4>\n

A business or trader can refuse a repair or a replacement if it\u2019s impossible to carry out or would be too costly compared with the full value of the item. In this situation, or if the business can\u2019t provide a repair or replacement within a reasonable time and without significant inconvenience, you have a right to:<\/p>\n