{"id":21418,"date":"2025-06-03T15:31:19","date_gmt":"2025-06-03T14:31:19","guid":{"rendered":"https:\/\/ccpc.inventise.ie\/consumers\/?page_id=21418"},"modified":"2025-06-25T10:34:45","modified_gmt":"2025-06-25T09:34:45","slug":"how-to-complain","status":"publish","type":"page","link":"https:\/\/ccpc.inventise.ie\/consumers\/accessibility-2\/how-to-complain\/","title":{"rendered":"Make a European Accessibility Act complaint"},"content":{"rendered":"<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_20' style='display:none'><div id='gf_20' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_20' id='gform_20'  action='\/consumers\/wp-json\/wp\/v2\/pages\/21418#gf_20' data-formid='20' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_20' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_20_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_20_1'>Name of business<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_20_1' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_20_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_20_7'>Business address and\/or website<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_20_7' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_20_8\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_20_8'>What country is the business based in?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_8' id='input_20_8' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Ireland' >Ireland<\/option><option value='UK (including Northern Ireland)' >UK (including Northern Ireland)<\/option><option value='EU' >EU<\/option><option value='Rest of world' >Rest of world<\/option><\/select><\/div><\/div><div id=\"field_20_6\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_20_6'>What is the product or service category?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_6' id='input_20_6' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Computer or operating system\u202f(e.g., laptop, tablet, smartphone, Windows, MacOS, iOS)' >Computer or operating system\u202f(e.g., laptop, tablet, smartphone, Windows, MacOS, iOS)<\/option><option value='Self-service payment terminal\u202f(e.g., chip &amp; PIN machine, card reader)\u202f\u202f' >Self-service payment terminal\u202f(e.g., chip &amp; PIN machine, card reader)\u202f\u202f<\/option><option value='Other self-service terminal (e.g., ATM, ticket machine, interactive information screen)\u202f' >Other self-service terminal (e.g., ATM, ticket machine, interactive information screen)\u202f<\/option><option value='Equipment to access electronic communications services\u202f(e.g., modem, home router)' >Equipment to access electronic communications services\u202f(e.g., modem, home router)<\/option><option value='Equipment to access audiovisual media services\u202f(e.g., smart TV, set-top box, remote control or other accessories)\u202f' >Equipment to access audiovisual media services\u202f(e.g., smart TV, set-top box, remote control or other accessories)\u202f<\/option><option value='E-reader device' >E-reader device<\/option><option value='E-book and\/or dedicated software' >E-book and\/or dedicated software<\/option><option value='E-commerce service' >E-commerce service<\/option><option value='Others' >Others<\/option><\/select><\/div><\/div><div id=\"field_20_21\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >For details of other services and their related authorities under the EAA, see <a href=\"https:\/\/ccpc.inventise.ie\/consumers\/accessibility-2\/ccpc-role-and-responsibilities\/\">CCPC role and responsibilities<\/a><\/div><div id=\"field_20_9\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_20_9'>Specific type of product or service<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_20_9' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_20_10\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_20_10'>What is the brand name?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_10' id='input_20_10' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_20_11\" class=\"gfield gfield--type-text gfield--input-type-text field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_20_11'>What is the unique identifier, if any?<\/label><div class='gfield_description' id='gfield_description_20_11'>(e.g., model number, serial number, item code, which might include letters and numbers)<\/div><div class='ginput_container ginput_container_text'><input name='input_11' id='input_20_11' type='text' value='' class='large'  aria-describedby=\"gfield_description_20_11\"    aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_20_13\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Did you buy this product or service?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_20_13'>\n\t\t\t<div class='gchoice gchoice_20_13_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_13' type='radio' value='Yes'  id='choice_20_13_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_20_13_0' id='label_20_13_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_20_13_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_13' type='radio' value='No'  id='choice_20_13_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_20_13_1' id='label_20_13_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_20_22\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_20_22'>What is your accessibility concern?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_22' id='input_20_22' class='textarea small'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_20_15\" class=\"gfield gfield--type-textarea gfield--input-type-textarea field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_20_15'>Other details<\/label><div class='gfield_description' id='gfield_description_20_15'>(e.g., if you have contacted the business and their response or any other relevant information about your issue)<\/div><div class='ginput_container ginput_container_textarea'><textarea name='input_15' id='input_20_15' class='textarea small'  aria-describedby=\"gfield_description_20_15\"    aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_20_16\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Would you like our helpline to contact you about this query?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_20_16'>\n\t\t\t<div class='gchoice gchoice_20_16_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_16' type='radio' value='Yes'  id='choice_20_16_0' onchange='gformToggleRadioOther( this )' aria-describedby=\"gfield_description_20_16\"   \/>\n\t\t\t\t\t<label for='choice_20_16_0' id='label_20_16_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_20_16_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_16' type='radio' value='No'  id='choice_20_16_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_20_16_1' id='label_20_16_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/div><\/div><\/div><div class='gfield_description' id='gfield_description_20_16'>Disclaimer: As we are not an ombudsman, we cannot represent, or act on your behalf, in a dispute with a business. 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