{"id":18155,"date":"2023-04-12T11:41:02","date_gmt":"2023-04-12T10:41:02","guid":{"rendered":"https:\/\/www.ccpc.ie\/consumers\/?page_id=18155"},"modified":"2024-02-28T10:46:02","modified_gmt":"2024-02-28T10:46:02","slug":"report-a-consumer-protection-issue","status":"publish","type":"page","link":"https:\/\/ccpc.inventise.ie\/consumers\/consumers-home\/contact\/report-a-consumer-protection-issue\/","title":{"rendered":"Report a consumer protection issue"},"content":{"rendered":"<p>We use consumer reports to help us to identify serious, repeated and wide-reaching breaches of the law. Read more about\u00a0<a href=\"https:\/\/ccpc.inventise.ie\/business\/about\/decide-take-action\/\">how we decide to take enforcement actions\u00a0<\/a>. We cannot represent or act on behalf of consumers in a dispute.<\/p>\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_17' style='display:none'><div id='gf_17' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_17' id='gform_17'  action='\/consumers\/wp-json\/wp\/v2\/pages\/18155#gf_17' data-formid='17' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_17' class='gform_fields top_label form_sublabel_below description_above validation_below'><li id=\"field_17_22\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_22'>What is your query in relation to?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_22' id='input_17_22' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Please select one' >Please select one<\/option><option value='An issue with a product \/ service' >An issue with a product \/ service<\/option><option value='A clocked or crashed car' >A clocked or crashed car<\/option><option value='A product safety issue' >A product safety issue<\/option><option value='Make a European Accessibility Act complaint' >Make a European Accessibility Act complaint<\/option><option value='A personal finance query \/ issue' >A personal finance query \/ issue<\/option><option value='Other' >Other<\/option><\/select><\/div><\/li><li id=\"field_17_47\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  > <a href=\" https:\/\/ccpc.inventise.ie\/consumers\/accessibility-2\/how-to-complain\/\">Make a European Accessibility Act complaint<\/a><\/li><li id=\"field_17_3\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_3'>Name of Business<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_17_3' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_46\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_46'>Business address and\/or website<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_46' id='input_17_46' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_4\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_4'>What country is the business based in?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_4' id='input_17_4' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Ireland' >Ireland<\/option><option value='UK (Including Northern Ireland)' >UK (Including Northern Ireland)<\/option><option value='EU' >EU<\/option><option value='Rest of world' >Rest of world<\/option><\/select><\/div><\/li><li id=\"field_17_23\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >What is the issue with the car?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_17_23'>\n\t\t\t<li class='gchoice gchoice_17_23_0'>\n\t\t\t\t<input name='input_23' type='radio' value='I think it has been clocked'  id='choice_17_23_0'    \/>\n\t\t\t\t<label for='choice_17_23_0' id='label_17_23_0' class='gform-field-label gform-field-label--type-inline'>I think it has been clocked<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_17_23_1'>\n\t\t\t\t<input name='input_23' type='radio' value='I think it has previously been crashed'  id='choice_17_23_1'    \/>\n\t\t\t\t<label for='choice_17_23_1' id='label_17_23_1' class='gform-field-label gform-field-label--type-inline'>I think it has previously been crashed<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_17_23_2'>\n\t\t\t\t<input name='input_23' type='radio' value='Both'  id='choice_17_23_2'    \/>\n\t\t\t\t<label for='choice_17_23_2' id='label_17_23_2' class='gform-field-label gform-field-label--type-inline'>Both<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_17_24\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_24'>What is the make of the car?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_24' id='input_17_24' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_25\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_25'>What is the model of the car?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_25' id='input_17_25' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_26\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_26'>What is the registration number?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_26' id='input_17_26' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_27\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >What is the fuel type of the car?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_17_27'>\n\t\t\t<li class='gchoice gchoice_17_27_0'>\n\t\t\t\t<input name='input_27' type='radio' value='Petrol or diesel'  id='choice_17_27_0'    \/>\n\t\t\t\t<label for='choice_17_27_0' id='label_17_27_0' class='gform-field-label gform-field-label--type-inline'>Petrol or diesel<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_17_27_1'>\n\t\t\t\t<input name='input_27' type='radio' value='Hybrid'  id='choice_17_27_1'    \/>\n\t\t\t\t<label for='choice_17_27_1' id='label_17_27_1' class='gform-field-label gform-field-label--type-inline'>Hybrid<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_17_27_2'>\n\t\t\t\t<input name='input_27' type='radio' value='Fully electric'  id='choice_17_27_2'    \/>\n\t\t\t\t<label for='choice_17_27_2' id='label_17_27_2' class='gform-field-label gform-field-label--type-inline'>Fully electric<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_17_5\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Are you the registered owner of the car?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_17_5'>\n\t\t\t<li class='gchoice gchoice_17_5_0'>\n\t\t\t\t<input name='input_5' type='radio' value='Yes'  id='choice_17_5_0'    \/>\n\t\t\t\t<label for='choice_17_5_0' id='label_17_5_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_17_5_1'>\n\t\t\t\t<input name='input_5' type='radio' value='No'  id='choice_17_5_1'    \/>\n\t\t\t\t<label for='choice_17_5_1' id='label_17_5_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_17_29\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_29'>What is the product type?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_17_29'>e.g. Toy, TV, Microwave, etc.<\/div><div class='ginput_container ginput_container_text'><input name='input_29' id='input_17_29' type='text' value='' class='medium'  aria-describedby=\"gfield_description_17_29\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_30\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_30'>What is the brand?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_30' id='input_17_30' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_31\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_31'>Product description<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_31' id='input_17_31' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_32\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_32'>Is there a unique identifier?<\/label><div class='gfield_description' id='gfield_description_17_32'>Model number, item code, batch number, barcode, etc.<\/div><div class='ginput_container ginput_container_text'><input name='input_32' id='input_17_32' type='text' value='' class='medium'  aria-describedby=\"gfield_description_17_32\"    aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_28\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Does the issue relate to a purchase you have made?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_17_28'>\n\t\t\t<li class='gchoice gchoice_17_28_0'>\n\t\t\t\t<input name='input_28' type='radio' value='Yes'  id='choice_17_28_0'    \/>\n\t\t\t\t<label for='choice_17_28_0' id='label_17_28_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_17_28_1'>\n\t\t\t\t<input name='input_28' type='radio' value='No'  id='choice_17_28_1'    \/>\n\t\t\t\t<label for='choice_17_28_1' id='label_17_28_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_17_6\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datedropdown gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >When did you buy?<\/label><div id='input_17_6' class='ginput_container ginput_complex gform-grid-row'><div class=\"clear-multi\"><div class='gfield_date_dropdown_day ginput_container ginput_container_date gform-grid-col' id='input_17_6_2_container'><label for='input_17_6_2' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Day<\/label><select name='input_6[]' id='input_17_6_2'   aria-required='false'  ><option value=''>Day<\/option><option value='1' >1<\/option><option value='2' >2<\/option><option value='3' >3<\/option><option value='4' >4<\/option><option value='5' >5<\/option><option value='6' >6<\/option><option value='7' >7<\/option><option value='8' >8<\/option><option value='9' >9<\/option><option value='10' >10<\/option><option value='11' >11<\/option><option value='12' >12<\/option><option value='13' >13<\/option><option value='14' >14<\/option><option value='15' >15<\/option><option value='16' >16<\/option><option value='17' >17<\/option><option value='18' >18<\/option><option value='19' >19<\/option><option value='20' >20<\/option><option value='21' >21<\/option><option value='22' >22<\/option><option value='23' >23<\/option><option value='24' >24<\/option><option value='25' >25<\/option><option value='26' >26<\/option><option value='27' >27<\/option><option value='28' >28<\/option><option value='29' >29<\/option><option value='30' >30<\/option><option value='31' >31<\/option><\/select><\/div><div class='gfield_date_dropdown_month ginput_container ginput_container_date gform-grid-col' id='input_17_6_1_container'><label for='input_17_6_1' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Month<\/label><select name='input_6[]' id='input_17_6_1'   aria-required='false'  ><option value=''>Month<\/option><option value='1' >1<\/option><option value='2' >2<\/option><option value='3' >3<\/option><option value='4' >4<\/option><option value='5' >5<\/option><option value='6' >6<\/option><option value='7' >7<\/option><option value='8' >8<\/option><option value='9' >9<\/option><option value='10' >10<\/option><option value='11' >11<\/option><option value='12' >12<\/option><\/select><\/div><div class='gfield_date_dropdown_year ginput_container ginput_container_date gform-grid-col' id='input_17_6_3_container'><label for='input_17_6_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Year<\/label><select name='input_6[]' id='input_17_6_3'   aria-required='false'  ><option value=''>Year<\/option><option value='2027' >2027<\/option><option value='2026' >2026<\/option><option value='2025' >2025<\/option><option value='2024' >2024<\/option><option value='2023' >2023<\/option><option value='2022' >2022<\/option><option value='2021' >2021<\/option><option value='2020' >2020<\/option><option value='2019' >2019<\/option><option value='2018' >2018<\/option><option value='2017' >2017<\/option><option value='2016' >2016<\/option><option value='2015' >2015<\/option><option value='2014' >2014<\/option><option value='2013' >2013<\/option><option value='2012' >2012<\/option><option value='2011' >2011<\/option><option value='2010' >2010<\/option><option value='2009' >2009<\/option><option value='2008' >2008<\/option><option value='2007' >2007<\/option><option value='2006' >2006<\/option><option value='2005' >2005<\/option><option value='2004' >2004<\/option><option value='2003' >2003<\/option><option value='2002' >2002<\/option><option value='2001' >2001<\/option><option value='2000' >2000<\/option><option value='1999' >1999<\/option><option value='1998' >1998<\/option><option value='1997' >1997<\/option><option value='1996' >1996<\/option><option value='1995' >1995<\/option><option value='1994' >1994<\/option><option value='1993' >1993<\/option><option value='1992' >1992<\/option><option value='1991' >1991<\/option><option value='1990' >1990<\/option><option value='1989' >1989<\/option><option value='1988' >1988<\/option><option value='1987' >1987<\/option><option value='1986' >1986<\/option><option value='1985' >1985<\/option><option value='1984' >1984<\/option><option value='1983' >1983<\/option><option value='1982' >1982<\/option><option value='1981' >1981<\/option><option value='1980' >1980<\/option><option value='1979' >1979<\/option><option value='1978' >1978<\/option><option value='1977' >1977<\/option><option value='1976' >1976<\/option><option value='1975' >1975<\/option><option value='1974' >1974<\/option><option value='1973' >1973<\/option><option value='1972' >1972<\/option><option value='1971' >1971<\/option><option value='1970' >1970<\/option><option value='1969' >1969<\/option><option value='1968' >1968<\/option><option value='1967' >1967<\/option><option value='1966' >1966<\/option><option value='1965' >1965<\/option><option value='1964' >1964<\/option><option value='1963' >1963<\/option><option value='1962' >1962<\/option><option value='1961' >1961<\/option><option value='1960' >1960<\/option><option value='1959' >1959<\/option><option value='1958' >1958<\/option><option value='1957' >1957<\/option><option value='1956' >1956<\/option><option value='1955' >1955<\/option><option value='1954' >1954<\/option><option value='1953' >1953<\/option><option value='1952' >1952<\/option><option value='1951' >1951<\/option><option value='1950' >1950<\/option><option value='1949' >1949<\/option><option value='1948' >1948<\/option><option value='1947' >1947<\/option><option value='1946' >1946<\/option><option value='1945' >1945<\/option><option value='1944' >1944<\/option><option value='1943' >1943<\/option><option value='1942' >1942<\/option><option value='1941' >1941<\/option><option value='1940' >1940<\/option><option value='1939' >1939<\/option><option value='1938' >1938<\/option><option value='1937' >1937<\/option><option value='1936' >1936<\/option><option value='1935' >1935<\/option><option value='1934' >1934<\/option><option value='1933' >1933<\/option><option value='1932' >1932<\/option><option value='1931' >1931<\/option><option value='1930' >1930<\/option><option value='1929' >1929<\/option><option value='1928' >1928<\/option><option value='1927' >1927<\/option><option value='1926' >1926<\/option><option value='1925' >1925<\/option><option value='1924' >1924<\/option><option value='1923' >1923<\/option><option value='1922' >1922<\/option><option value='1921' >1921<\/option><option value='1920' >1920<\/option><\/select><\/div><\/div><\/div><\/li><li id=\"field_17_44\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_hidden\"  ><script>\njQuery(function($) {\n    let select_id = 'input_17_6_1'; \/\/ Change this\n    let select_month_options = $('#' + select_id + ' option');\n    let month_names = [ '', 'January', 'February', 'March', 'April', 'May', 'June', 'July', 'August', 'September', 'October', 'November', 'December' ];\n    $.each( select_month_options, function( key, option ) {\n        let value = option.value;\n        if ( '' !== value ) {\n            option.label = month_names[value];\n        }\n    });\n});\n<\/script><\/li><li id=\"field_17_7\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_7'>How did you pay?<\/label><div class='ginput_container ginput_container_select'><select name='input_7' id='input_17_7' class='medium gfield_select'     aria-invalid=\"false\" ><option value='Cash' >Cash<\/option><option value='Credit\/Debit card' >Credit\/Debit card<\/option><option value='Bank transfer' >Bank transfer<\/option><option value='Direct Debit' >Direct Debit<\/option><option value='Buy Now Pay Later' >Buy Now Pay Later<\/option><option value='Hire Purchase \/ PCP' >Hire Purchase \/ PCP<\/option><option value='Other' >Other<\/option><\/select><\/div><\/li><li id=\"field_17_45\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_45'>How did you pay for the car?<\/label><div class='ginput_container ginput_container_select'><select name='input_45' id='input_17_45' class='medium gfield_select'     aria-invalid=\"false\" ><option value='Cash' >Cash<\/option><option value='Credit\/Debit card' >Credit\/Debit card<\/option><option value='Bank transfer' >Bank transfer<\/option><option value='Direct Debit' >Direct Debit<\/option><option value='Hire Purchase \/ PCP' >Hire Purchase \/ PCP<\/option><option value='Other' >Other<\/option><\/select><\/div><\/li><li id=\"field_17_21\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_21'>Value of the product\/service?<\/label><div class='ginput_container ginput_container_text'><input name='input_21' id='input_17_21' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_33\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_33'>Value of the car<\/label><div class='ginput_container ginput_container_text'><input name='input_33' id='input_17_33' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_34\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Do you still have the product?<\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_17_34'>\n\t\t\t<li class='gchoice gchoice_17_34_0'>\n\t\t\t\t<input name='input_34' type='radio' value='Yes'  id='choice_17_34_0'    \/>\n\t\t\t\t<label for='choice_17_34_0' id='label_17_34_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_17_34_1'>\n\t\t\t\t<input name='input_34' type='radio' value='No'  id='choice_17_34_1'    \/>\n\t\t\t\t<label for='choice_17_34_1' id='label_17_34_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_17_35\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Did you buy the car from<\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_17_35'>\n\t\t\t<li class='gchoice gchoice_17_35_0'>\n\t\t\t\t<input name='input_35' type='radio' value='A dealer'  id='choice_17_35_0'    \/>\n\t\t\t\t<label for='choice_17_35_0' id='label_17_35_0' class='gform-field-label gform-field-label--type-inline'>A dealer<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_17_35_1'>\n\t\t\t\t<input name='input_35' type='radio' value='A private individual'  id='choice_17_35_1'    \/>\n\t\t\t\t<label for='choice_17_35_1' id='label_17_35_1' class='gform-field-label gform-field-label--type-inline'>A private individual<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_17_36\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Is the car on finance?<\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_17_36'>\n\t\t\t<li class='gchoice gchoice_17_36_0'>\n\t\t\t\t<input name='input_36' type='radio' value='Yes'  id='choice_17_36_0'    \/>\n\t\t\t\t<label for='choice_17_36_0' id='label_17_36_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_17_36_1'>\n\t\t\t\t<input name='input_36' type='radio' value='No'  id='choice_17_36_1'    \/>\n\t\t\t\t<label for='choice_17_36_1' id='label_17_36_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_17_37\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Is the vehicle for private or commercial use?<\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_17_37'>\n\t\t\t<li class='gchoice gchoice_17_37_0'>\n\t\t\t\t<input name='input_37' type='radio' value='Private'  id='choice_17_37_0'    \/>\n\t\t\t\t<label for='choice_17_37_0' id='label_17_37_0' class='gform-field-label gform-field-label--type-inline'>Private<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_17_37_1'>\n\t\t\t\t<input name='input_37' type='radio' value='Commercial'  id='choice_17_37_1'    \/>\n\t\t\t\t<label for='choice_17_37_1' id='label_17_37_1' class='gform-field-label gform-field-label--type-inline'>Commercial<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_17_9\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_9'>Where did you buy?<\/label><div class='ginput_container ginput_container_select'><select name='input_9' id='input_17_9' class='medium gfield_select'     aria-invalid=\"false\" ><option value='Instore' >Instore<\/option><option value='Online' >Online<\/option><option value='Phone' >Phone<\/option><option value='Other' >Other<\/option><\/select><\/div><\/li><li id=\"field_17_10\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><p><strong>Details, including:<\/strong><\/p>\n\n<ul class=\"gform\">\n\n<li>The product\/service<\/li>\n\n<li>If you have contacted the business and their response<\/li>\n\n<li>Any other relevant information about your issue<\/li>\n\n<\/ul><\/li><li id=\"field_17_39\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><p><strong>Details, including:<\/strong><\/p>\n\n<ul class=\"gform\">\n\n<li>Why you think the car has been clocked \/ crashed<\/li>\n\n<li>If you have contacted the business and their response<\/li>\n\n<li>Any other relevant information about your issue<\/li>\n\n<\/ul><\/li><li id=\"field_17_38\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><p><strong>Details, including:<\/strong><\/p>\n\n<ul class=\"gform\">\n\n<li>What is your safety concern?<\/li>\n\n<li>Is there a CE mark on the product<\/li>\n\n<li>Was there an injury or damage caused?<\/li>\n\n<li>If you have contacted the business and their response<\/li>\n\n<li>Any other relevant information about your issue<\/li>\n\n<\/ul><\/li><li id=\"field_17_11\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_11'>Details of your report, including the product\/service, If you have contacted the business and their response, Value of goods\/service and Any other relevant information about your issue.<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_11' id='input_17_11' class='textarea medium'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_17_12\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Would you like our helpline to contact you in relation to this query?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_17_12'>As we are not an ombudsman we cannot represent, or act on your behalf, in a dispute with a business. We are happy to give you information on your consumer rights to support you in resolving the issue.<\/div><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_17_12'>\n\t\t\t<li class='gchoice gchoice_17_12_0'>\n\t\t\t\t<input name='input_12' type='radio' value='Yes'  id='choice_17_12_0'    \/>\n\t\t\t\t<label for='choice_17_12_0' id='label_17_12_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_17_12_1'>\n\t\t\t\t<input name='input_12' type='radio' value='No'  id='choice_17_12_1'    \/>\n\t\t\t\t<label for='choice_17_12_1' id='label_17_12_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_17_20\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  >You do not have to leave contact details to make a report, but if you choose to we may be in contact with you if we need further information.<\/li><li id=\"field_17_13\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_13'>Your name:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_13' id='input_17_13' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_14\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_14'>Your name:<\/label><div class='ginput_container ginput_container_text'><input name='input_14' id='input_17_14' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_15\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_15'>Your phone number:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_15' id='input_17_15' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_16\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_16'>Your phone number:<\/label><div class='ginput_container ginput_container_text'><input name='input_16' id='input_17_16' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_17\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_17'>Your email address:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_17' id='input_17_17' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_17_40\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_40'>Your email address:<\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_40' id='input_17_40' type='email' value='' class='medium'     aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_17_43\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_43'>Case number:<\/label><div class='gfield_description' id='gfield_description_17_43'>If you have previously been in contact on this issue, please provide the case number.<\/div><div class='ginput_container ginput_container_text'><input name='input_43' id='input_17_43' type='text' value='' class='medium'  aria-describedby=\"gfield_description_17_43\"    aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_19\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_19'>Your country of residence:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_19' id='input_17_19' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Ireland' >Ireland<\/option><option value='UK (Including Northern Ireland)' >UK (Including Northern Ireland)<\/option><option value='EU' >EU<\/option><option value='Rest of world' >Rest of world<\/option><\/select><\/div><\/li><li id=\"field_17_41\" class=\"gfield gfield--type-captcha gfield--input-type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_41'>CAPTCHA<\/label><div id='input_17_41' class='ginput_container ginput_recaptcha' data-sitekey='6LfbRN8bAAAAADPzL_0Uu3dit92H0RYMI9EQw3HM'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/li><\/ul><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_17' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' 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