{"id":160,"date":"2017-01-16T15:22:43","date_gmt":"2017-01-16T15:22:43","guid":{"rendered":"https:\/\/www.ccpc.ie\/consumers\/?page_id=160"},"modified":"2024-01-02T11:52:55","modified_gmt":"2024-01-02T11:52:55","slug":"customer-service-charter","status":"publish","type":"page","link":"https:\/\/ccpc.inventise.ie\/consumers\/about\/governance\/customer-service-charter\/","title":{"rendered":"Customer Service Charter and Action Plan"},"content":{"rendered":"<div class=\"responsive-tabs\">\n<h2 class=\"tabtitle\">Charter<\/h2>\n<div class=\"tabcontent\">\n\n<h3>What we do<\/h3>\n<p>The Competition and Consumer Protection Commission (CCPC) is the statutory body responsible for promoting compliance with, and enforcing, competition and consumer protection law in Ireland. We strive to improve consumer welfare across the economy by enforcing over 40 legislative instruments, including product safety legislation.<\/p>\n<p>Our aim is to make markets work better for consumers. To achieve this, we work to influence public debate and policy development, grow public understanding of the importance of open and competitive markets, promote competition and highlight the interests of consumers.<\/p>\n<p>We provide information to consumers about their rights, personal finance and product safety, through a <a href=\"https:\/\/ccpc.inventise.ie\/consumers\/contact\/contact-us\/\">consumer helpline<\/a>, a dedicated section of our website <a href=\"https:\/\/ccpc.inventise.ie\/consumers\">ccpc.ie<\/a>, public awareness campaigns and through our various <a href=\"https:\/\/ccpc.inventise.ie\/consumers\/about\/financial-education\/\">financial education initiatives<\/a>.<\/p>\n<h3>How to contact us on general matters<\/h3>\n<ul>\n<li>Postal Address: Bloom House, Railway Street, Dublin 1, D01 C576<\/li>\n<li>Contact Us Form:\u00a0<a href=\"https:\/\/ccpc.inventise.ie\/consumers\/consumers-home\/contact\/form\/\">ccpc.ie\/consumers\/consumers-home\/contact\/form\/<\/a><\/li>\n<li>Email:\n<ul>\n<li>Consumer queries can be sent to <a href=\"mailto:ask@ccpc.ie\">ask@ccpc.ie<\/a><\/li>\n<li>Competition complaints can be sent to <a href=\"mailto:Complaints@ccpc.ie\">Complaints@ccpc.ie<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Website: <a href=\"https:\/\/ccpc.inventise.ie\/\">ccpc.ie<\/a><\/li>\n<li>Phone: +353 (0) 1 4025555<\/li>\n<li>Facebook: <a href=\"https:\/\/www.facebook.com\/CCPC.ie\">facebook.com\/CCPC.ie<\/a><\/li>\n<li>Twitter:\u00a0<a href=\"https:\/\/twitter.com\/CCPCIreland\">twitter.com\/CCPCIreland<\/a><\/li>\n<\/ul>\n<h3>Compliments, Comments and Complaints<\/h3>\n<p>If you wish to give feedback, please email <a href=\"mailto:servicecharter@ccpc.ie\">servicecharter@ccpc.ie<\/a>. Complaints will be investigated by the Quality Customer Service Manager and responded to within 10 working days.<\/p>\n<h3>Commitments to you<\/h3>\n<ul>\n<li>Answer all calls as quickly as possible during opening hours<\/li>\n<li>Acknowledge receipt of written correspondence within 5 working days and aim to provide a full a written response, where required, within 15 working days<\/li>\n<li>Respond to social media queries within 24 hours during the working week<\/li>\n<\/ul>\n<h3>Ombudsman<\/h3>\n<p>If following the internal complaints process, you are still unhappy, you may contact the Office of the Ombudsman:<\/p>\n<ul>\n<li>By submitting a complaint form through their website, <a href=\"https:\/\/www.ombudsman.ie\/\">ombudsman.ie<\/a>, or<\/li>\n<li>In writing to Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773<\/li>\n<\/ul>\n\n<\/div><h2 class=\"tabtitle\">Cairt<\/h2>\n<div class=\"tabcontent\">\n\n<h3>Cad a dh\u00e9anaimid<\/h3>\n<p>Is \u00e9 an Coimisi\u00fan um Ioma\u00edocht agus Cosaint Tomhalt\u00f3ir\u00ed (CCPC) an comhlacht reacht\u00fail in \u00c9irinn at\u00e1 freagrach as an dl\u00ed um ioma\u00edocht agus cosaint tomhalt\u00f3ir\u00ed a chomhl\u00edonadh, a chur chun cinn agus comhl\u00edonadh a fhorfheidhmi\u00fa. D\u00e9anfaimid \u00e1r nd\u00edcheall leas tomhalt\u00f3ir\u00ed a fheabhs\u00fa ar fud an gheilleagair tr\u00ed 40 ionstraim reachtach a fhorfheidhmi\u00fa, lena n\u00e1ir\u00edtear reachta\u00edocht um sh\u00e1bh\u00e1ilteacht t\u00e1irg\u00ed.<\/p>\n<p>Is \u00e9 an aidhm at\u00e1 againn n\u00e1 go bhfeidhmeodh marga\u00ed ar bhealach n\u00edos fearr do thomhalt\u00f3ir\u00ed. D\u2019fhonn \u00e9 sin a bhaint amach, oibr\u00edmid chun tionchar a imirt ar an d\u00edosp\u00f3ireacht phoibl\u00ed agus ar bheartais a fhorbairt, tuiscint an phobail a mh\u00e9ad\u00fa faoin t\u00e1bhacht a bhaineann le marga\u00ed oscailte agus ioma\u00edocha, ioma\u00edocht a chur chun cinn agus aird a tharraingt ar leasanna tomhalt\u00f3ir\u00ed.<\/p>\n<p>Cuirimid eolas ar f\u00e1il do thomhalt\u00f3ir\u00ed maidir leis na cearta at\u00e1 acu, airgead pearsanta agus s\u00e1bh\u00e1ilteacht t\u00e1irg\u00ed, <a href=\"https:\/\/ccpc.inventise.ie\/consumers\/contact\/contact-us\/\">tr\u00ed l\u00edne chabhrach do thomhalt\u00f3ir\u00ed<\/a>, cuid ar leith d\u00e1r l\u00e1ithre\u00e1n gr\u00e9as\u00e1in <a href=\"https:\/\/ccpc.inventise.ie\/consumers\">ccpc.ie<\/a>, feachtais fheasachta pobail agus tr\u00ed na <a href=\"https:\/\/ccpc.inventise.ie\/consumers\/about\/financial-education\/\">tionscnaimh oideachais airgeadais \u00e9ags\u00fala at\u00e1 againn<\/a>.<\/p>\n<h3>Conas teagmh\u00e1il a dh\u00e9anamh linn maidir le c\u00farsa\u00ed ginear\u00e1lta<\/h3>\n<ul>\n<li>Seoladh Poist: Teach Bloom, Sr\u00e1id an Iarnr\u00f3id, Baile \u00c1tha Cliath 1, D01 C576<\/li>\n<li>Foirm &#8216;D\u00e9an Teagmh\u00e1il Linn&#8217;: <a href=\"https:\/\/ccpc.inventise.ie\/consumers\/consumers-home\/contact\/form\/\">ccpc.ie\/consumers\/consumers-home\/contact\/form\/<\/a><\/li>\n<li>R\u00edomhphost:\n<ul>\n<li>Is f\u00e9idir ceisteanna tomhalt\u00f3ir\u00ed a sheoladh chuig <a href=\"mailto:ask@ccpc.ie\">ask@ccpc.ie<\/a><\/li>\n<li>Is f\u00e9idir gear\u00e1in chom\u00f3rtais a sheoladh chuig <a href=\"mailto:Complaints@ccpc.ie\">Complaints@ccpc.ie<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Su\u00edomh Gr\u00e9as\u00e1in: www. <a href=\"https:\/\/ccpc.inventise.ie\/consumers\/contact\/contact-directory\/\">ccpc.ie<\/a><\/li>\n<li>Guth\u00e1n: +353 (0)1 4025555<\/li>\n<li>Facebook: <a href=\"https:\/\/www.facebook.com\/CCPC.ie\">facebook.com\/CCPC.ie<\/a><\/li>\n<li>Twitter:\u00a0<a href=\"https:\/\/twitter.com\/CCPCIreland\">twitter.com\/CCPCIreland<\/a><\/li>\n<\/ul>\n<h3>Molta\u00ed, Tuairim\u00ed agus Gear\u00e1in<\/h3>\n<p>M\u00e1s mian leat aiseolas a thabhairt, seol r\u00edomhphost chuig <a href=\"mailto:servicecharter@ccpc.ie\">servicecharter@ccpc.ie<\/a>. D\u00e9anfaidh an Bainisteoir um Sheirbh\u00eds Ardchaighde\u00e1in do Chustaim\u00e9ir\u00ed gear\u00e1in a fhiosr\u00fa agus tabharfar freagra orthu laistigh de 10 l\u00e1 oibre.<\/p>\n<h3>\u00c1r n-gealltanais duitse<\/h3>\n<ul>\n<li>Freagair gach glao chomh tapa agus is f\u00e9idir i rith uaireanta oscailte<\/li>\n<li>Admh\u00e1il a thabhairt do chomhfhreagras i scr\u00edbhinn a fh\u00e1il laistigh de 5 l\u00e1 oibre agus \u00e9 mar aidhm freagra ioml\u00e1n i scr\u00edbhinn a shol\u00e1thar, nuair is g\u00e1, laistigh de 15 l\u00e1 oibre<\/li>\n<li>Freagra a thabhairt ar cheisteanna \u00f3 na me\u00e1in sh\u00f3isialta laistigh de 24 uair an chloig i rith na seachtaine oibre<\/li>\n<\/ul>\n<h3>An tOmbudsman<\/h3>\n<p>M\u00e1s rud \u00e9, tar \u00e9is an phr\u00f3isis inmhe\u00e1naigh gear\u00e1n, go bhfuil t\u00fa f\u00f3s m\u00edsh\u00e1sta, d\u2019fh\u00e9adf\u00e1 teagmh\u00e1il a dh\u00e9anamh le hOifig an Ombudsman:<\/p>\n<ul>\n<li>Tr\u00ed fhoirm ghear\u00e1in a chur isteach tr\u00edna su\u00edomh gr\u00e9as\u00e1in, <a href=\"https:\/\/www.ombudsman.ie\/\">ombudsman.ie <\/a>, n\u00f3<\/li>\n<li>I scr\u00edbhinn chuig Oifig an Ombudsman, 6 Ard\u00e1n Phort an Iarla, Baile \u00c1tha Cliath 2 D02 W773<\/li>\n<\/ul>\n\n<\/div><h2 class=\"tabtitle\">Unreasonable Contact Policy<\/h2>\n<div class=\"tabcontent\">\n\n<h2>Unreasonable contact policy<\/h2>\n<p>The vast majority of people who contact us deal with us in a reasonable manner. Given the nature of the issues we deal with, people may be experiencing considerable stress and we do our utmost to understand and deal compassionately with this.<\/p>\n<p>However, if someone does not act in a reasonable manner our staff are instructed to follow this policy.\u00a0We cannot tolerate behaviour which is abusive, offensive, threatening or, due to the frequency of contact, accounts for a disproportionate use of time and resources that could be spent more effectively dealing with other issues or other members of the public.<\/p>\n<h2>Unreasonable conduct<\/h2>\n<p>Behaviour is classified as unreasonable if it comprises:<\/p>\n<p><strong><em>Unreasonable persistence <\/em><\/strong>Persisting with an issue which has already been considered and closed. It may be manifested in different ways; for example, insisting that the issue be looked at again, re-framing it so as to present it as a new issue, persevering with an argument that has earlier been addressed or making contact numerous times over a short period of time, through one or more channels.<\/p>\n<p><strong><em>Unreasonable demands <\/em><\/strong>Expecting an outcome or approach that is unrealistic or disproportionate. An example would be demanding we consider an issue which is outside of our remit.<\/p>\n<p><strong><em>Unreasonable lack of co-operation <\/em><\/strong>For example, not identifying the issue clearly, not providing details in writing when requested, sending large volumes of potentially unnecessary material and expecting an immediate response, altering the nature of the issue midway through the investigation process or dishonesty in relation to facts.<\/p>\n<p><strong><em>Unreasonable arguments <\/em><\/strong>For example, exaggerating issues, presenting irrelevant and\/or unreasonable arguments, placing too much emphasis on trivialities, insisting that their version of events be accepted as fact where there is no objective evidence to support this view or refusing to consider reasonable counter-arguments.<\/p>\n<p><strong><em>Unreasonable behaviour <\/em><\/strong>For example, threatening violence, abusing staff, rude or aggressive conduct or threatening self-harm. It also includes the unauthorised recording of conversations with CCPC staff and their broadcast or publication without express permission.<\/p>\n<h3>How we manage unreasonable behaviour<\/h3>\n<p>When we consider that a person\u2019s behaviour is unreasonable, we will tell them and ask them to change their behaviour.<\/p>\n<p>If the unreasonable behaviour continues, we will take steps to restrict that person\u2019s interaction with us. A decision to restrict access will only be taken after we have reviewed, in consultation with the Service Manager, the service which we have given. Any restrictions imposed will be appropriate and proportionate. The options we are likely to consider are:<\/p>\n<ul>\n<li>Requesting that contact be made only in a particular form (letter or email)<\/li>\n<li>Requiring that contact takes place with a named member of staff only<\/li>\n<li>Restricting access to our offices or other communications channels<\/li>\n<li>Asking the person to enter into an agreement about their future conduct<\/li>\n<li>Terminating all contact if\u00a0the unreasonable behaviour does not stop (this decision will be taken following a review by the Service Manager and the Director of the relevant division)<\/li>\n<\/ul>\n<p>Regardless of an individual\u2019s behaviour, we will act respectfully at all times.<\/p>\n<p><em>*The CCPC acknowledges that this policy is based on that of the Office of the Ombudsman.\u00a0<\/em><\/p>\n\n<\/div><h2 class=\"tabtitle\">Customer Action Plan<\/h2>\n<div class=\"tabcontent\">\n\n<h3>Introduction to the CCPC<\/h3>\n<p>The Competition and Consumer Protection Commission\u2019s (CCPC) mission is to use our knowledge, skills and statutory powers to promote competition and enhance consumer welfare. Our vision is for open and competitive markets where consumers are protected and businesses actively compete.<\/p>\n<p>The CCPC has a broad mandate, with statutory responsibility for enforcing competition and consumer protection law. As well as our enforcement responsibilities, we have a responsibility to promote competition and consumer welfare.<\/p>\n<p>The CCPC is also fully committed to fulfilling all relevant statutory obligations including in relation to Data Protection, Equality, Freedom of Information, Competition Immunity and Leniency Programmes, Protected Disclosures, Prompt Payment of Accounts and Safety, Health and Welfare at Work.<\/p>\n<p>We have four strategic goals:<\/p>\n<ol>\n<li>We will use all our tools, including our new powers, to increase enforcement and compliance outcomes.<\/li>\n<li>We will empower consumers to make informed choices.<\/li>\n<li>We will be the leading voice in promoting open and competitive markets and representing the interests of consumers.<\/li>\n<li>We will evolve and grow in size and capability.<\/li>\n<\/ol>\n<h3>Our commitment to the Principles of Quality Customer Service<\/h3>\n<p>The CCPC wishes to provide the best possible customer service to all who engage with us.<\/p>\n<p>This Plan presents the CCPC\u2019s commitments under the twelve Principles of Quality Service for Customers and Clients of the Public Service:<\/p>\n<blockquote><p><em>Principle 1: Publish a statement (Customer Charter) that outlines the nature and quality of service which customers can expect and display it prominently at the point of service delivery.<\/em><\/p><\/blockquote>\n<p>The CCPC is committed to providing a helpful, courteous and effective service to all customers. The standards of service customers can expect when interacting with us are outlined in our Customer Charter. The majority of customers contact the CCPC through our website or our consumer helpline and therefore both the Charter and Action Plan are available on our website <a href=\"http:\/\/ccpc.inventise.ie\">ccpc.inventise.ie<\/a>. Both the Charter and Action Plan will be made available in hard copy, on request.<\/p>\n<h4>Equality\/diversity<\/h4>\n<blockquote><p><em>Principle 2:\u00a0Ensure the rights to equal treatment, established by equality legislation, and accommodate diversity, so as to contribute to equality for the groups covered by the equality legislation (under the grounds of gender, marital status, family status, sexual orientation, religious belief, age, disability, race and membership of the Traveller Community). Identify and work to eliminate barriers to access to services for people experiencing poverty and social exclusion, and for those facing geographic barriers to services.<\/em><\/p><\/blockquote>\n<p>The CCPC is committed to delivering a service that is available to all. We are dedicated to ensuring that no one is discriminated against in their interactions with us.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"334\"><strong>Commitment<\/strong><\/td>\n<td width=\"267\"><strong>Performance Indicator<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"334\">We will assess and identify the human rights and equality issues under the Public Sector Equality and Human Rights Duty that are relevant to our functions annually and include any appropriate actions in relevant workplans. This will include the 2024 HR Division Workplan, which covers Diversity, Equality and Inclusion measures under the new CCPC People Strategy, to be developed in early 2024.<\/td>\n<td width=\"267\">\n<ul>\n<li>Relevant issues and related policies or practices identified<\/li>\n<li>Progress reported in Annual Reports<\/li>\n<li>Employment Survey<\/li>\n<li>Recruitment metrics<\/li>\n<li>Annual Disability Reporting (to DETE and the National Disability Authority) OR Staff Census to identify the percentage of employees with a disability. This percentage is measured against the minimum statutory employment target for persons with disabilities to be employed in the public sector, which is set by Part 5 of the Disability Act 2005<\/li>\n<li>Reasonable accommodation metrics<\/li>\n<li>Review of all HR policies and procedures to be aligned with the Public Sector Equality and Human Rights Duty<\/li>\n<li>Developing a process to implement the Public Sector Equality and Human Rights Duty within the CCPC\u00a0in 2025<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Physical access<\/h4>\n<blockquote><p><em>Principle 3:\u00a0Provide clean, accessible public offices that ensure privacy, comply with occupational and safety standards and, as part of this, facilitate access for people with disabilities and others with specific needs.<\/em><\/p><\/blockquote>\n<p>We maintain our offices in a clean and safe condition, and we abide by health and safety standards. Our staff includes a Safety Officer, Safety Representative, Fire Wardens and an Access Officer. The Access Officer co-ordinates any assistance that may be needed by external customers who have a disability. To assist us in ensuring privacy in discussions we encourage visitors to our office to make an appointment before visiting.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"274\"><strong>Commitment<\/strong><\/td>\n<td width=\"321\"><strong>Performance Indicator<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"274\">We address safety issues through regular health and safety and fire safety audits and communication with colleagues.<\/td>\n<td width=\"321\">\n<ul>\n<li>Audit results<\/li>\n<li>Number of issues raised and efficiency of how issue is addressed<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"274\">We maintain an appropriate number of trained safety staff.<\/td>\n<td width=\"321\">\n<ul>\n<li>Appropriate number of adequately trained health and safety and fire officers available<\/li>\n<li>Refresher training provided in line with best practice<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"274\">We monitor and maintain the safety and cleanliness of our offices on a daily basis.<\/td>\n<td width=\"321\">Number of reports of issues.<\/td>\n<\/tr>\n<tr>\n<td width=\"274\">We will seek to ensure\u00a0that\u00a0any\u00a0issues\u00a0or\u00a0difficulties\u00a0in\u00a0relation\u00a0to\u00a0physical access are\u00a0addressed, without delay.<\/td>\n<td width=\"321\">Analysis of Access Officer contact resolution timeframe.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Information<\/h4>\n<blockquote><p><em>Principle 4: Take a proactive approach in providing information that is clear, timely and accurate, is available at all points of contact and meets the requirements of people with specific needs. Ensure that the potential offered by Information Technology is fully availed of and that the information available on Public Service websites follows the guidelines on web publication. Continue the drive for simplification of rules, regulations, forms, information leaflets and procedures.<\/em><\/p><\/blockquote>\n<p>The CCPC has two main points of information for external customers, our website and our consumer helpline.\u00a0The website provides clear and up to date information and is designed to meet high accessibility standards. In this regard, it follows guidelines set out by the W3C (the World Wide Web Consortium). The W3C WAI (Web Accessibility Initiative) produces accessibility guidelines that are an internationally recognised benchmark of accessibility. We make every effort to communicate with people in a way that is suitable to their needs, providing information in simple language that is easily understood. Our consumer helpline is another key avenue for providing information. Its function is to inform consumers by answering queries relating to general consumer rights, personal finance products\/services and competition matters.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"334\"><strong>Commitment<\/strong><\/td>\n<td width=\"267\"><strong>Performance Indicator<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"334\">We will examine our website to see if it can be improved based on the feedback received in the consumer survey completed in 2023.<\/td>\n<td width=\"267\">Website analytics<\/td>\n<\/tr>\n<tr>\n<td width=\"334\">We aim to introduce a new content management system to ensure the information on our website remains up to date<\/td>\n<td width=\"267\">Website audit results<\/td>\n<\/tr>\n<tr>\n<td width=\"334\">We will develop a new fully accessible website and in the interim continue to enhance our current website.<\/td>\n<td width=\"267\">Compliance with accessibility requirements.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Timeliness and courtesy<\/h4>\n<blockquote><p><em>Principle 5: Deliver quality services with courtesy, sensitivity and the minimum delay, fostering a climate of mutual respect between provider and customer. Give contact names in all communications to ensure ease of ongoing transactions.<\/em><\/p><\/blockquote>\n<p>The CCPC believes in treating everyone with respect and courtesy.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"334\"><strong>Commitment<\/strong><\/td>\n<td width=\"267\"><strong>Performance Indicator<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"334\">Answer the telephone promptly and identify ourselves when doing so.<\/td>\n<td width=\"267\">Customer Service Metrics from helpline.<\/td>\n<\/tr>\n<tr>\n<td width=\"334\">In respect of helpline contacts, we will acknowledge written correspondence within five working days and issue a response to routine correspondence within 15 working days.<\/td>\n<td width=\"267\">Compliance levels.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Complaints<\/h4>\n<blockquote><p><em>Principle 6: Maintain a well-publicised, accessible, transparent and simple-to-use system of dealing with complaints about the quality of service provided.<\/em><\/p><\/blockquote>\n<p>We aim to provide a high-quality service to everyone, however if on occasion we fail to meet the standards outlined in our Charter we have a simple and efficient complaints procedure in place, which is outlined in the Charter on our website.<\/p>\n<h4>Appeals<\/h4>\n<blockquote><p><em>Principle 7:\u00a0Maintain a formalised, well-publicised, accessible, transparent and simple-to-use system of appeal\/review for customers who are dissatisfied with decisions in relation to services.<\/em><\/p><\/blockquote>\n<p>Should the complainant not be satisfied with the outcome of their initial complaint, the CCPC has a clear and simple appeals process and this is detailed in our Customer Charter on our website. The customer can appeal the decision by writing to the Quality Customer Service Manager (\u201cQCSM\u201d) by email or by completing an online form. If the complainant is not satisfied with the outcome of the QCSM review they can appeal the matter to the Office of the Ombudsman with a link to the relevant information on our website.<\/p>\n<h4>Consultation and Evaluation<\/h4>\n<blockquote><p><em>Principle 8: Provide a structured approach to meaningful consultation with, and participation by, the customer in relation to the development, delivery and review of services. Ensure meaningful evaluation of service delivery.<\/em><\/p><\/blockquote>\n<p>Consultation and feedback are important to us as they help us to understand customer expectations, requirements and any areas for improving the service we provide. Our Charter includes ways to give feedback on how we deliver our service.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"334\"><strong>Commitment<\/strong><\/td>\n<td width=\"267\"><strong>Performance Indicator<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"334\">We will conduct Customer Service Surveys to assess our performance under the Principles.<\/td>\n<td width=\"267\">Survey results will inform our service provision and any future Charters and Action Plans, as appropriate.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Choice<\/h4>\n<blockquote><p><em>Principle 9:\u00a0Provide choice, where feasible, in service delivery including payment methods, location of contact points, opening hours and delivery times. Use available and emerging technologies to ensure maximum access and choice and quality of delivery.<\/em><\/p><\/blockquote>\n<p>The CCPC makes every effort to provide multiple ways for our customers to find information about us and to contact us.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"329\"><strong>Commitment<\/strong><\/td>\n<td width=\"272\"><strong>Performance Indicator<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"329\">Provide a range of contact channels, i.e. letter, email, online forms, social media and phone.<\/td>\n<td width=\"272\">Availability of an appropriate range of channels<\/td>\n<\/tr>\n<tr>\n<td width=\"329\">We will widen our contact channels as appropriate over the term of this Action Plan<\/td>\n<td width=\"272\">Implementation of appropriate contact channels<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>\u00a0Official Languages Equality<\/h4>\n<blockquote><p><em>Principle 10: Provide quality services through Irish and\/or bilingually and inform customers of their right to choose to be dealt with through one or other of the official languages.<\/em><\/p><\/blockquote>\n<p>Customers have the ability to interact with us through Irish or Irish sign language if they so wish.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"334\"><strong>Commitment<\/strong><\/td>\n<td width=\"267\"><strong>Performance Indicator<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"334\">We will apply the relevant statutory standards in respect of services in the Irish language.<\/td>\n<td width=\"267\">Compliance levels.<\/td>\n<\/tr>\n<tr>\n<td width=\"334\">We will encourage staff both formally and informally to develop and improve their Irish language skills.<\/td>\n<td width=\"267\">Number of courses taken up<\/td>\n<\/tr>\n<tr>\n<td width=\"334\">We will comply with our obligations under the Irish Sign Language Act, 2017.<\/td>\n<td width=\"267\">Compliance levels.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Better Coordination<\/h4>\n<blockquote><p><em>Principle 11: Foster a more co-ordinated and integrated approach to delivery of public services.<\/em><\/p><\/blockquote>\n<p>The CCPC works in partnership with a range of organisations in Ireland and internationally including business groups, sector regulators, government departments and other competition and consumer bodies across the world. It also enters into formal agreements with other bodies to facilitate co-operation, information-sharing and effective investigation of consumer protection and competition issues and to allow us to provide an integrated approach to the delivery of services to customers.<\/p>\n<h4>Internal Customer<\/h4>\n<blockquote><p><em>Principle 12:\u00a0Ensure that employees are recognised as internal customers and that they are properly supported and consulted with regard to service delivery issues.<\/em><\/p><\/blockquote>\n<p>We are committed to supporting our staff to enable them to provide an excellent service both internally and externally.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"329\"><strong>Commitment<\/strong><\/td>\n<td width=\"272\"><strong>Performance Indicator<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"329\">Provide staff access to information sources to assist them in their role and encourage knowledge sharing across the organisation.<\/td>\n<td width=\"272\">Feedback in staff engagement survey<\/td>\n<\/tr>\n<tr>\n<td width=\"329\">Senior Management communicate clearly on the CCPC\u2019s long-term goals and strategy.<\/td>\n<td width=\"272\">Feedback in staff engagement survey<\/td>\n<\/tr>\n<tr>\n<td width=\"329\">The CCPC invests significant resources in terms of role-related training and development training to all staff.<\/td>\n<td width=\"272\">Evaluation of supports provided<\/td>\n<\/tr>\n<tr>\n<td width=\"329\">We keep staff informed of relevant developments through weekly Commission messages, internal newsletters, updates on the CCPC intranet and all staff meetings.<\/td>\n<td width=\"272\">N\/A<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Monitoring &amp; Reporting<\/h3>\n<p>Continuous improvement is important to the CCPC. We are not happy to just operate under a set of standards. We will push for continuous improvement to ensure we provide the best service that we can. We will monitor our performance against the standards outlined to make sure we are achieving them and take action if we are not.<\/p>\n<p>Our Annual Report will have a dedicated Customer Service section, where we will report our progress against the set standards.<\/p>\n\n<\/div><h2 class=\"tabtitle\">Plean Gn\u00edomha\u00edochta Custaim\u00e9ir\u00ed<\/h2>\n<div class=\"tabcontent\">\n\n<h3>R\u00e9amhr\u00e1 maidir leis an CCPC<\/h3>\n<p>Is \u00e9 misean an Choimisi\u00fain um Ioma\u00edocht agus Cosaint Tomhalt\u00f3ir\u00ed (CCPC) \u00e1r n-eolas, \u00e1r scileanna agus \u00e1r gcumhachta\u00ed reacht\u00fala a \u00fas\u00e1id chun ioma\u00edocht a chur chun cinn agus leas tomhalt\u00f3ir\u00ed a fheabhs\u00fa. Is \u00ed an fh\u00eds at\u00e1 againn n\u00e1 marga\u00ed oscailte agus ioma\u00edocha ina gcosna\u00edtear tomhalt\u00f3ir\u00ed agus ina dt\u00e9ann gn\u00f3lachta\u00ed san ioma\u00edocht go gn\u00edomhach.<\/p>\n<p>T\u00e1 sainord\u00fa leathan ag an CCPC, le freagracht reacht\u00fail as an dl\u00ed ioma\u00edochta agus cosanta tomhalt\u00f3ir\u00ed a fhorfheidhmi\u00fa. Chomh maith len\u00e1r bhfreagrachta\u00ed forfheidhmithe, t\u00e1 freagracht orainn ioma\u00edocht agus leas tomhalt\u00f3ir\u00ed a chur chun cinn.<\/p>\n<p>T\u00e1 an CCPC tiomanta do gach oibleag\u00e1id\u00ed reacht\u00fala \u00e1bhartha, lena n-\u00e1ir\u00edtear na nithe i nd\u00e1il le Cosaint Sonra\u00ed, Comhionannas, Saor\u00e1il um Fhaisn\u00e9is, Cl\u00e1ir D\u00edol\u00faine Com\u00f3rtais agus Tr\u00f3caire, Nochtadh Cosanta, \u00cdoc Pras Cuntas agus S\u00e1bh\u00e1ilteacht, Sl\u00e1inte agus Leas ag an Obair.<\/p>\n<p>T\u00e1 ceithre sprioc strait\u00e9iseacha againn:<\/p>\n<ol>\n<li>Bainfimid \u00fas\u00e1id as \u00e1r n-uirlis\u00ed go l\u00e9ir, lena n &#8211; \u00e1ir\u00edtear \u00e1r gcumhachta\u00ed nua, chun tortha\u00ed forfheidhmithe agus comhl\u00edonta a mh\u00e9ad\u00fa.<\/li>\n<li>Tabharfaimid cumhacht do thomhalt\u00f3ir\u00ed roghanna eolacha a dh\u00e9anamh.<\/li>\n<li>Beimid ar an bpr\u00edomhghuth maidir le marga\u00ed oscailte agus ioma\u00edocha a chur chun cinn agus ionada\u00edocht a dh\u00e9anamh ar leasanna na dtomhalt\u00f3ir\u00ed.<\/li>\n<li>D\u00e9anfaimid \u00e9abhl\u00f3id agus f\u00e1saimid m\u00e9id an chuideachta agus an acmhainn at\u00e1 aige.<\/li>\n<\/ol>\n<h3>\u00c1r dtiomantas do Phrionsabail na Seirbh\u00edse Ardchaighde\u00e1in do Chustaim\u00e9ir\u00ed<\/h3>\n<p>Is mian leis an CCPC an tseirbh\u00eds is fearr is f\u00e9idir do chustaim\u00e9ir\u00ed a chur ar f\u00e1il do gach duine a th\u00e9ann i dteagmh\u00e1il linn.<\/p>\n<p>Cuireann an Plean seo gealltanais an CCPC i l\u00e1thair faoi dh\u00e1 Phrionsabal d\u00e9ag na Seirbh\u00edse C\u00e1il\u00edochta do Chustaim\u00e9ir\u00ed agus do Chliaint na Seirbh\u00edse Poibl\u00ed:<\/p>\n<blockquote><p><em>Prionsabal 1: R\u00e1iteas (Cairt Chustaim\u00e9ir\u00ed) a fhoilsi\u00fa a thugann breac-chuntas ar an gcine\u00e1l agus ar an gcaighde\u00e1n seirbh\u00edse a mbeadh custaim\u00e9ir\u00ed ag s\u00fail leis agus \u00e9 a thaispe\u00e1int go feice\u00e1lach ag an bpointe seirbh\u00edse seachadta.<\/em><\/p><\/blockquote>\n<p>T\u00e1 an CCPC tiomanta do sheirbh\u00eds chabhrach, ch\u00fairt\u00e9iseach agus \u00e9ifeachtach a chur ar f\u00e1il do gach custaim\u00e9ir. Tugtar cuntas ar chaighde\u00e1in na seirbh\u00edse is f\u00e9idir le custaim\u00e9ir\u00ed a bheith ag s\u00fail leo agus iad ag idirghn\u00edomh\u00fa linn in\u00e1r gCairt Chustaim\u00e9ir\u00ed. D\u00e9anann formh\u00f3r na gcustaim\u00e9ir\u00ed teagmh\u00e1il leis an CCPC tr\u00edn\u00e1r su\u00edomh gr\u00e9as\u00e1in n\u00f3 tr\u00edn\u00e1r l\u00edne chabhrach do thomhalt\u00f3ir\u00ed agus d\u00e1 bhr\u00ed sin t\u00e1 an Chairt agus an Plean Gn\u00edomha\u00edochta araon ar f\u00e1il ar \u00e1r su\u00edomh gr\u00e9as\u00e1in <a href=\"http:\/\/ccpc.inventise.ie\">ccpc.inventise.ie<\/a>. Cuirfear an Chairt agus an Plean Gn\u00edomha\u00edochta araon ar f\u00e1il i gc\u00f3ip chrua, ach iad a iarraidh.<\/p>\n<h4>Comhionannas\/\u00e9ags\u00falacht<\/h4>\n<blockquote><p><em>Prionsabal 2: Na cearta le caitheamh go cothrom le gach duine a chinnti\u00fa, a buna\u00edodh tr\u00edd an reachta\u00edocht comhionannais, agus freastal ar an \u00e9ags\u00falacht, le gur f\u00e9idir cur leis an gcomhionannas do na gr\u00fapa\u00ed at\u00e1 cl\u00fadaithe tr\u00edd an reachta\u00edocht comhionannais (faoi na forais inscne, st\u00e1das p\u00f3sta, st\u00e1das teaghlaigh, claonadh gn\u00e9is, creideamh, aois, m\u00edchumas, cine agus mar bhall den Phobal Taistil). Aithint agus obair a dh\u00e9anamh ar fh\u00e1il r\u00e9idh leis na bacainn\u00ed le rochtain a dh\u00e9anamh ar sheirbh\u00eds\u00ed do dhaoine at\u00e1 beo bocht agus eisiata go s\u00f3isialta, agus d\u00f3ibh si\u00fad a bhfuil bacainn\u00ed t\u00edreola\u00edocha ar sheirbh\u00eds\u00ed rompu.<\/em><\/p><\/blockquote>\n<p>T\u00e1 an CCPC tiomanta do sheirbh\u00eds a shol\u00e1thar at\u00e1 ar f\u00e1il do ch\u00e1ch. T\u00e1imid tiomanta d\u00e1 chinnti\u00fa nach nd\u00e9antar leithcheal ar aon duine ina gcuid idirghn\u00edomha\u00edochta\u00ed linn.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"334\"><strong>Gealltanas<\/strong><\/td>\n<td width=\"267\"><strong>T\u00e1scaire Feidhm\u00edochta<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"334\">D\u00e9anfaimid meas\u00fan\u00fa agus sainaithint ar na saincheisteanna maidir le cearta an duine agus comhionannas faoi Dhualgas na hEarn\u00e1la Poibl\u00ed um Chomhionannas agus Cearta an Duine a bhaineann len\u00e1r bhfeidhmeanna go bliant\u00fail agus cuirfimid aon ghn\u00edomhartha cu\u00ed san \u00e1ireamh i bpleananna oibre \u00e1bhartha. \u00c1ireofar leis seo Plean Oibre 2024 na Rann\u00f3ige Acmhainn\u00ed Daonna, a chl\u00fada\u00edonn bearta \u00c9ags\u00falachta, Comhionannais agus Cuimsitheachta faoin Strait\u00e9is nua Daoine CCPC, at\u00e1 le forbairt go luath in 2024.<\/td>\n<td width=\"267\">\n<ul>\n<li>Dul chun cinn a tuairisc\u00edodh i dTuarasc\u00e1lacha Bliant\u00fala<\/li>\n<li>Suirbh\u00e9 Fosta\u00edochta<\/li>\n<li>M\u00e9adrachta\u00ed earca\u00edochta<\/li>\n<li>Tuairisci\u00fa Bliant\u00fail M\u00edchumais (do DETE agus don \u00dadar\u00e1s N\u00e1isi\u00fanta M\u00edchumais) N\u00d3 Daon\u00e1ireamh Foirne chun c\u00e9atad\u00e1n na bhfostaithe faoi mh\u00edchumas a shainaithint. Tomhaistear an c\u00e9atad\u00e1n seo i gcoinne na sprice \u00edosta fosta\u00edochta reacht\u00fala do dhaoine faoi mh\u00edchumas at\u00e1 le fost\u00fa san earn\u00e1il phoibl\u00ed, at\u00e1 leagtha s\u00edos ag Cuid 5 den Acht um M\u00edchumas 2005<\/li>\n<li>M\u00e9adrachta\u00ed r\u00e9as\u00fanta c\u00f3ir\u00edochta<\/li>\n<li>Athbhreithni\u00fa ar gach beartas agus n\u00f3s imeachta Acmhainn\u00ed Daonna at\u00e1 le hail\u00edni\u00fa le Dualgas Comhionannais agus Cearta an Duine na hEarn\u00e1la Poibl\u00ed<\/li>\n<li>Pr\u00f3iseas a fhorbairt chun Dualgas Comhionannais agus Cearta an Duine na hEarn\u00e1la Poibl\u00ed a chur i bhfeidhm laistigh den CCPC in 2025<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Rochtain fhisiceach<\/h4>\n<blockquote><p><em>Prionsabal 3: Oifig\u00ed poibl\u00ed at\u00e1 glan agus inrochtana a chur ar f\u00e1il a chinnt\u00edonn pr\u00edobh\u00e1ideachas, a chomhl\u00edonann na caighde\u00e1in ghairme agus sh\u00e1bh\u00e1ilteachta agus, mar chuid de seo, rochtain do dhaoine at\u00e1 faoi mh\u00edchumas agus do dhaoine eile a bhfuil riachtanais speisialta acu a \u00e9asc\u00fa.<\/em><\/p><\/blockquote>\n<p>Coinn\u00edmid \u00e1r n-oifig\u00ed i riocht glan agus s\u00e1bh\u00e1ilte, agus clo\u00edmid le caighde\u00e1in shl\u00e1inte agus sh\u00e1bh\u00e1ilteachta. Cuims\u00edonn \u00e1r bhfoireann Oifigeach S\u00e1bh\u00e1ilteachta, Ionada\u00ed S\u00e1bh\u00e1ilteachta, Maoir D\u00f3ite\u00e1in agus Oifigeach Rochtana. Comhorda\u00edonn an tOifigeach Rochtana aon ch\u00fanamh a d&#8217;fh\u00e9adfadh a bheith ag teast\u00e1il \u00f3 chustaim\u00e9ir\u00ed seachtracha at\u00e1 faoi mh\u00edchumas. Chun cabhr\u00fa linn pr\u00edobh\u00e1ideachas a chinnti\u00fa i bpl\u00e9, molaimid do chuairteoir\u00ed chuig \u00e1r n-oifig coinne a dh\u00e9anamh sula dtabharfaidh siad cuairt.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"274\"><strong>Gealltanas<\/strong><\/td>\n<td width=\"321\"><strong>T\u00e1scaire Feidhm\u00edochta<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"274\">Tugaimid aghaidh ar shaincheisteanna s\u00e1bh\u00e1ilteachta tr\u00ed ini\u00fachta\u00ed rialta sl\u00e1inte agus s\u00e1bh\u00e1ilteachta agus s\u00e1bh\u00e1ilteachta d\u00f3ite\u00e1in agus cumars\u00e1id le comhghleacaithe.<\/td>\n<td width=\"321\">\n<ul>\n<li>Tortha\u00ed an ini\u00fachta<\/li>\n<li>L\u00edon na saincheisteanna a arda\u00edodh agus \u00e9ifeacht\u00falacht an chaoi a dtugtar aghaidh ar an tsaincheist<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"274\">Coinn\u00edmid l\u00edon cu\u00ed foirne s\u00e1bh\u00e1ilteachta oilte.<\/td>\n<td width=\"321\">\n<ul>\n<li>L\u00edon cu\u00ed na n-oifigeach sl\u00e1inte agus s\u00e1bh\u00e1ilteachta agus d\u00f3ite\u00e1in at\u00e1 oilte go cu\u00ed at\u00e1 ar f\u00e1il.<\/li>\n<li>Oili\u00faint athnuachana curtha ar f\u00e1il de r\u00e9ir an chleachtais is fearr.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"274\">D\u00e9anaimid monat\u00f3ireacht agus cothabh\u00e1il ar sh\u00e1bh\u00e1ilteacht agus ar ghlaineacht \u00e1r n-oifig\u00ed ar bhonn laeth\u00fail.<\/td>\n<td width=\"321\">L\u00edon na saincheisteanna ar tuairisc\u00edodh.<\/td>\n<\/tr>\n<tr>\n<td width=\"274\">F\u00e9achfaimid lena chinnti\u00fa go dtabharfar aghaidh ar aon saincheisteanna n\u00f3\u00a0deacrachta\u00ed maidir le rochtain fhisici\u00fail, gan\u00a0mhoill.<\/td>\n<td width=\"321\">Fr\u00e1ma ama r\u00e9itigh d\u2019anail\u00eds a rinneadh mar gheall ar theagmh\u00e1il leis an Oifigeach Rochtana.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Faisn\u00e9is<\/h4>\n<blockquote><p><em>Prionsabal 4:\u00a0Cur chuige r\u00e9amhghn\u00edomhach a ghlacadh le heolas a chur ar f\u00e1il at\u00e1 soil\u00e9ir, tr\u00e1th\u00fail agus cruinn, at\u00e1 ar f\u00e1il ag gach pointe teagmh\u00e1la agus a chomhl\u00edonann riachtanais na ndaoine a bhfuil riachtanais ar leith acu. A chinnti\u00fa go mbaintear leas as an acmhainneacht a chuireann an teicneola\u00edocht faisn\u00e9ise ar f\u00e1il agus go leanann an t-eolas at\u00e1 ar f\u00e1il ar shu\u00edomhanna gr\u00e9as\u00e1in na Seirbh\u00edse Poibl\u00ed na treoirl\u00ednte maidir le foilsi\u00fa a dh\u00e9anamh ar an ngr\u00e9as\u00e1n. Lean\u00faint leis an bhfeachtas leis na rialacha, rialach\u00e1in, foirmeacha, bileoga eolais agus gn\u00e1thaimh a dh\u00e9anamh n\u00edos simpl\u00ed .<\/em><\/p><\/blockquote>\n<p>T\u00e1 dh\u00e1 phr\u00edomhphointe faisn\u00e9ise ag an CCPC do chustaim\u00e9ir\u00ed seachtracha, \u00e1r su\u00edomh gr\u00e9as\u00e1in agus \u00e1r l\u00edne chabhrach do thomhalt\u00f3ir\u00ed. Cuireann an su\u00edomh gr\u00e9as\u00e1in faisn\u00e9is shoil\u00e9ir agus cothrom le d\u00e1ta ar f\u00e1il agus t\u00e1 s\u00e9 deartha chun ardchaighde\u00e1in inrochtaineachta a chomhl\u00edonadh. Maidir leis sin, leanann s\u00e9 treoirl\u00ednte at\u00e1 leagtha amach ag an W3C (Feadhnacht an Ghr\u00e9as\u00e1in Dhomhanda). Cuireann WAI (Tionscnamh Inrochtaineachta Gr\u00e9as\u00e1in) de chuid an W3C treoirl\u00ednte inrochtaineachta ar f\u00e1il a bhfuil aitheantas idirn\u00e1isi\u00fanta orthu mar thagarmharc inrochtaineachta. D\u00e9anaimid gach iarracht cumars\u00e1id a dh\u00e9anamh le daoine ar bhealach at\u00e1 oiri\u00fanach d\u00e1 riachtanais, ag cur eolas ar f\u00e1il i dteanga shimpl\u00ed at\u00e1 intuigthe go h\u00e9asca. Is \u00e9 \u00e1r l\u00edne chabhrach do thomhalt\u00f3ir\u00ed pr\u00edomh bhealach eile chun faisn\u00e9is a chur ar f\u00e1il. Is \u00ed an fheidhm at\u00e1 aige tomhalt\u00f3ir\u00ed a chur ar an eolas tr\u00ed cheisteanna a bhaineann le cearta ginear\u00e1lta tomhalt\u00f3ir\u00ed, t\u00e1irg\u00ed\/seirbh\u00eds\u00ed airgeadais phearsanta agus c\u00farsa\u00ed ioma\u00edochta a fhreagairt.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"334\"><strong>Gealltanas<\/strong><\/td>\n<td width=\"267\"><strong>T\u00e1scaire Feidhm\u00edochta<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"334\">Scr\u00fad\u00f3imid \u00e1r su\u00edomh gr\u00e9as\u00e1in lena fh\u00e1il amach an f\u00e9idir \u00e9 a fheabhs\u00fa bunaithe ar an aiseolas a fuarthas sa suirbh\u00e9 ar thomhalt\u00f3ir\u00ed a cuireadh i gcr\u00edch in 2023.<\/td>\n<td width=\"267\">Anail\u00eds\u00edocht an tsu\u00edmh ghr\u00e9as\u00e1in<\/td>\n<\/tr>\n<tr>\n<td width=\"334\">T\u00e1 s\u00e9 mar aidhm againn c\u00f3ras nua bainist\u00edochta \u00e1bhair a thabhairt isteach chun a chinnti\u00fa go bhfanfaidh an fhaisn\u00e9is ar \u00e1r su\u00edomh gr\u00e9as\u00e1in cothrom le d\u00e1ta<\/td>\n<td width=\"267\">Tortha\u00ed an ini\u00fachta ar an su\u00edomh gr\u00e9as\u00e1in<\/td>\n<\/tr>\n<tr>\n<td width=\"334\">Forbr\u00f3imid su\u00edomh gr\u00e9as\u00e1in nua at\u00e1 inrochtana go hioml\u00e1n agus san idirlinn leanfaimid orainn ag cur len\u00e1r su\u00edomh gr\u00e9as\u00e1in reatha.<\/td>\n<td width=\"267\">Ceanglais inrochtaineachta a chomhl\u00edonadh.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Tr\u00e1th\u00falacht agus c\u00fairt\u00e9is<\/h4>\n<blockquote><p><em>Prionsabal 5: Seirbh\u00eds\u00ed ar ardchaighde\u00e1in a chur ar f\u00e1il le c\u00fairt\u00e9is, \u00edogair agus a laghad moille agus is f\u00e9idir, agus c\u00f3imheas \u00e1 choth\u00fa idir an sol\u00e1thra\u00ed agus an custaim\u00e9ir. Ainmneacha teagmh\u00e1laithe a thabhairt i ngach cumars\u00e1id lena chinnti\u00fa go n-\u00e9asca\u00edtear na hidirbhearta lean\u00fanacha.<\/em><\/p><\/blockquote>\n<p>Creideann an CCPC gur cheart caitheamh le gach duine le meas agus le c\u00fairt\u00e9is.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"334\"><strong>Gealltanas<\/strong><\/td>\n<td width=\"267\"><strong>T\u00e1scaire Feidhm\u00edochta<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"334\">Freagair an teileaf\u00f3n go pras agus muid f\u00e9in a chur in aithne agus sin \u00e1 d\u00e9anamh.<\/td>\n<td width=\"267\">M\u00e9adracht Seirbh\u00edse do Chustaim\u00e9ir\u00ed \u00f3 l\u00edne chabhrach.<\/td>\n<\/tr>\n<tr>\n<td width=\"334\">Maidir le teagmh\u00e1lacha leis an l\u00edne chabhrach, admh\u00f3imid comhfhreagras i scr\u00edbhinn laistigh de ch\u00faig l\u00e1 oibre agus eiseoimid freagra ar ghn\u00e1th-chomhfhreagras laistigh de 15 l\u00e1 oibre.<\/td>\n<td width=\"267\">Leibh\u00e9il chomhl\u00edonta.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Gear\u00e1in<\/h4>\n<blockquote><p><em>Prionsabal 6: C\u00f3ras dea-phoiblithe, inrochtana, tr\u00e9dhearcach agus simpl\u00ed le h\u00fas\u00e1id a choinne\u00e1il chun d\u00e9ile\u00e1il le gear\u00e1in faoi chaighde\u00e1n na seirbh\u00edse a chuirtear ar f\u00e1il.<\/em><\/p><\/blockquote>\n<p>T\u00e1 s\u00e9 mar aidhm againn seirbh\u00eds ardchaighde\u00e1in a chur ar f\u00e1il do gach duine, ach m\u00e1 theipeann orainn na caighde\u00e1in at\u00e1 leagtha amach in\u00e1r gCairt a chomhl\u00edonadh ar uairibh t\u00e1 gn\u00e1thamh gear\u00e1n simpl\u00ed agus \u00e9ifeacht\u00fail i bhfeidhm againn, at\u00e1 leagtha amach sa Chairt ar \u00e1r l\u00e1ithre\u00e1n gr\u00e9as\u00e1in.<\/p>\n<h4>Achomhairc<\/h4>\n<blockquote><p><em>Prionsabal 7:\u00a0C\u00f3ras foirme\u00e1lta acomhairc\/athbhreithnithe do chustaim\u00e9ir\u00ed nach bhfuil s\u00e1sta leis na cinnt\u00ed maidir le seirbh\u00eds\u00ed a choinne\u00e1il. Beidh s\u00e9 i mb\u00e9al an phobail, inrochtana, tr\u00e9dhearcach agus \u00e9asca le h\u00fas\u00e1id.<\/em><\/p><\/blockquote>\n<p>Mura bhfuil an gear\u00e1nach s\u00e1sta le toradh a ngear\u00e1in tosaigh, t\u00e1 pr\u00f3iseas achomhairc soil\u00e9ir simpl\u00ed ag an CCPC agus t\u00e1 s\u00e9 seo mionsonraithe in\u00e1r gCairt Chustaim\u00e9ir\u00ed ar \u00e1r su\u00edomh gr\u00e9as\u00e1in. Is f\u00e9idir leis an gcustaim\u00e9ir an cinneadh a achomharc tr\u00ed scr\u00edobh chuig an mBainisteoir Seirbh\u00edse Ardchaighde\u00e1in do Chustaim\u00e9ir\u00ed (\u201c QCSM\u201d) tr\u00ed r\u00edomhphost n\u00f3 tr\u00ed fhoirm ar l\u00edne a chomhl\u00e1n\u00fa. Mura bhfuil an gear\u00e1nach s\u00e1sta le toradh an athbhreithnithe QCSM is f\u00e9idir leis an \u00e1bhar a achomharc chuig Oifig an Ombudsman le nasc chuig an bhfaisn\u00e9is \u00e1bhartha ar \u00e1r su\u00edomh gr\u00e9as\u00e1in.<\/p>\n<h4>Comhairli\u00fach\u00e1n agus Meast\u00f3ireacht<\/h4>\n<blockquote><p><em>Prionsabal 8: Cur chuige strucht\u00fartha a chur ar f\u00e1il maidir le comhairli\u00fach\u00e1n fi\u00fantach leis an gcustaim\u00e9ir, agus a rannph\u00e1irteachas, i dtaca le forbairt, sol\u00e1thar agus athbhreithni\u00fa na seirbh\u00eds\u00ed. Meast\u00f3ireacht fhi\u00fantach a chinnti\u00fa maidir le sol\u00e1thar na seirbh\u00eds\u00ed.<\/em><\/p><\/blockquote>\n<p>T\u00e1 comhairli\u00fach\u00e1n agus aiseolas t\u00e1bhachtach d\u00fainn mar go gcabhra\u00edonn siad linn ionchais chustaim\u00e9ir\u00ed, riachtanais agus aon r\u00e9ims\u00ed chun feabhas a chur ar an tseirbh\u00eds a chuirimid ar f\u00e1il a thuiscint. Cuims\u00edonn \u00e1r gCairt beala\u00ed chun aiseolas a thabhairt ar an gcaoi a gcuirimid \u00e1r seirbh\u00eds ar f\u00e1il.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"334\"><strong>Gealltanas<\/strong><\/td>\n<td width=\"267\"><strong>T\u00e1scaire Feidhm\u00edochta<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"334\">D\u00e9anfaimid Suirbh\u00e9anna Seirbh\u00edse do Chustaim\u00e9ir\u00ed chun \u00e1r bhfeidhm\u00edocht faoi na Prionsabail a mheas.<\/td>\n<td width=\"267\">Beidh tortha\u00ed an tsuirbh\u00e9 mar bhonn eolais ag \u00e1r sol\u00e1thar seirbh\u00edse agus ag aon Cairteacha agus Pleananna Gn\u00edomha\u00edochta amach anseo, de r\u00e9ir mar is cu\u00ed.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Rogha<\/h4>\n<blockquote><p><em>Prionsabal 9: Rogha a chur ar f\u00e1il, nuair is f\u00e9idir, maidir le seirbh\u00eds a shol\u00e1thar, lena n-\u00e1ir\u00edtear modhanna \u00edoca\u00edochta, l\u00e1thair na bpoint\u00ed teagmh\u00e1la, uaireanta oscailte agus amanna seachadta. Teicneola\u00edochta\u00ed at\u00e1 ar f\u00e1il agus at\u00e1 ag teacht chun cinn a \u00fas\u00e1id leis an rochtain agus rogha agus caighde\u00e1n seachadta is fearr a bhaint amach.<\/em><\/p><\/blockquote>\n<p>D\u00e9anann an CCPC gach iarracht neart beala\u00ed a chur ar f\u00e1il d\u00e1r gcustaim\u00e9ir\u00ed chun faisn\u00e9is a fh\u00e1il f\u00fainn agus chun teagmh\u00e1il a dh\u00e9anamh linn.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"329\"><strong>Gealltanas<\/strong><\/td>\n<td width=\"272\"><strong>T\u00e1scaire Feidhm\u00edochta<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"329\">R\u00e9imse beala\u00ed teagmh\u00e1la a chur ar f\u00e1il, i.e. litir, r\u00edomhphost, foirmeacha ar l\u00edne, na me\u00e1in sh\u00f3isialta agus an f\u00f3n.<\/td>\n<td width=\"272\">Raon cu\u00ed beala\u00ed a bheith ar f\u00e1il<\/td>\n<\/tr>\n<tr>\n<td width=\"329\">Leathn\u00f3imid \u00e1r mbeala\u00ed teagmh\u00e1la de r\u00e9ir mar is cu\u00ed thar th\u00e9arma an Phlean Gn\u00edomha\u00edochta seo<\/td>\n<td width=\"272\">Beala\u00ed teagmh\u00e1la iomchu\u00ed a chur chun feidhme<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>\u00a0Comhionannas na dTeangacha Oifigi\u00fala<\/h4>\n<blockquote><p><em>Prionsabal 10: Seirbh\u00eds\u00ed ardchaighde\u00e1in a chur ar f\u00e1il tr\u00ed Ghaeilge agus\/n\u00f3 go d\u00e1theangach agus custaim\u00e9ir\u00ed a chur ar an eolas faoina gceart an teanga oifigi\u00fail amh\u00e1in n\u00f3 an teanga oifigi\u00fail eile a roghn\u00fa chun gn\u00f3 a dh\u00e9anamh<\/em><\/p><\/blockquote>\n<p>T\u00e1 s\u00e9 de chumas ag custaim\u00e9ir\u00ed idirghn\u00edomh\u00fa linn tr\u00ed Ghaeilge n\u00f3 tr\u00ed theanga chomhartha\u00edochta na h\u00c9ireann m\u00e1s mian leo.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"334\"><strong>Gealltanas<\/strong><\/td>\n<td width=\"267\"><strong>T\u00e1scaire Feidhm\u00edochta<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"334\">Cuirfimid na caighde\u00e1in reacht\u00fala \u00e1bhartha i bhfeidhm i leith seirbh\u00eds\u00ed i nGaeilge.<\/td>\n<td width=\"267\">Leibh\u00e9il chomhl\u00edonta.<\/td>\n<\/tr>\n<tr>\n<td width=\"334\">Spreagfaimid baill foirne go foirmi\u00fail agus go neamhfhoirmi\u00fail chun a gcuid scileanna Gaeilge a fhorbairt agus a fheabhs\u00fa.<\/td>\n<td width=\"267\">L\u00edon na gc\u00farsa\u00ed a rinneadh<\/td>\n<\/tr>\n<tr>\n<td width=\"334\">Clo\u00edfimid len\u00e1r ndualgais faoi Acht Teanga Chomhartha\u00edochta na h\u00c9ireann, 2017.<\/td>\n<td width=\"267\">Leibh\u00e9il chomhl\u00edonta.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Comhord\u00fa N\u00edos Fearr<\/h4>\n<blockquote><p><em>Prionsabal 11:\u00a0Cur chuige comhordaithe comhth\u00e1ite a choth\u00fa le seirbh\u00eds\u00ed poibl\u00ed a chur ar f\u00e1il.<\/em><\/p><\/blockquote>\n<p>Oibr\u00edonn an CCPC i gcomhph\u00e1irt\u00edocht le r\u00e9imse eagra\u00edochta\u00ed in \u00c9irinn agus go hidirn\u00e1isi\u00fanta, lena n -\u00e1ir\u00edtear gr\u00fapa\u00ed gn\u00f3, rialt\u00f3ir\u00ed earn\u00e1la, ranna rialtais agus comhlachta\u00ed ioma\u00edochta agus tomhalt\u00f3ir\u00ed eile ar fud an domhain.\u00a0D\u00e9anann s\u00e9 comhaontuithe foirmi\u00fala le comhlachta\u00ed eile freisin chun comhoibri\u00fa, comhroinnt faisn\u00e9ise agus imscr\u00fad\u00fa \u00e9ifeachtach ar chosaint tomhalt\u00f3ir\u00ed agus ar shaincheisteanna ioma\u00edochta a \u00e9asc\u00fa agus chun ligean d\u00fainn cur chuige comhth\u00e1ite a shol\u00e1thar i leith seachadadh seirbh\u00eds\u00ed do chustaim\u00e9ir\u00ed.<\/p>\n<h4>Custaim\u00e9ir Inmhe\u00e1nach<\/h4>\n<blockquote><p><em>Prionsabal 12: A chinnti\u00fa go n-aithn\u00edtear fostaithe mar chustaim\u00e9ir\u00ed inmhe\u00e1nacha agus go dtugtar an taca\u00edocht cheart d\u00f3ibh agus go dt\u00e9itear i gcomhairle leo maidir le ceisteanna faoi sheirbh\u00eds\u00ed a shol\u00e1thar.<\/em><\/p><\/blockquote>\n<p>T\u00e1imid tiomanta do thaca\u00edocht a thabhairt d\u00e1r bhfoireann chun cur ar a gcumas seirbh\u00eds den scoth a chur ar f\u00e1il go hinmhe\u00e1nach agus go seachtrach.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"329\"><strong>Gealltanas<\/strong><\/td>\n<td width=\"272\"><strong>T\u00e1scaire Feidhm\u00edochta<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"329\">Rochtain a thabhairt don fhoireann ar fhoins\u00ed faisn\u00e9ise chun cabhr\u00fa leo ina r\u00f3l agus comhroinnt eolais a spreagadh ar fud na heagra\u00edochta.<\/td>\n<td width=\"272\">Aiseolas sa suirbh\u00e9 ar rannph\u00e1irteachas foirne<\/td>\n<\/tr>\n<tr>\n<td width=\"329\">D\u00e9anann an Bhainist\u00edocht Shinsearach cumars\u00e1id shoil\u00e9ir ar spriocanna agus strait\u00e9is fhadt\u00e9armach an CCPC.<\/td>\n<td width=\"272\">Aiseolas sa suirbh\u00e9 ar rannph\u00e1irteachas foirne<\/td>\n<\/tr>\n<tr>\n<td width=\"329\">Infheist\u00edonn an CCPC acmhainn\u00ed suntasacha i dtraen\u00e1il agus oili\u00fana forbartha a bhaineann le r\u00f3l don fhoireann ar fad.<\/td>\n<td width=\"272\">\u00a0Meast\u00f3ireacht ar na taca\u00edochta\u00ed a cuireadh ar f\u00e1il<\/td>\n<\/tr>\n<tr>\n<td width=\"329\">Coinn\u00edmid baill foirne ar an eolas faoi fhorbairt\u00ed \u00e1bhartha tr\u00ed theachtaireachta\u00ed seachtaini\u00fala \u00f3n gCoimisi\u00fan, nuachtlitreacha inmhe\u00e1nacha, nuashonruithe ar inl\u00edon CCPC agus gach cruinni\u00fa foirne.<\/td>\n<td width=\"272\">N\/A<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Monat\u00f3ireacht &amp; Tuairisci\u00fa<\/h3>\n<p>T\u00e1 feabhas lean\u00fanach t\u00e1bhachtach don CCPC. N\u00edl muid s\u00e1sta oibri\u00fa faoi shraith caighde\u00e1n go d\u00edreach. Tabharfaimid faoi fheabhs\u00fa lean\u00fanach go d\u00edograiseach chun a chinnti\u00fa go gcuirfimid an tseirbh\u00eds is fearr ar f\u00e1il gur f\u00e9idir linn. D\u00e9anfaimid monat\u00f3ireacht ar \u00e1r bhfeidhm\u00edocht i gcoinne na gcaighde\u00e1n at\u00e1 leagtha amach lena chinnti\u00fa go bhfuilimid \u00e1 mbaint amach agus gn\u00edomh a dh\u00e9anamh mura bhfuil muid.<\/p>\n<p>Beidh rann\u00f3g thiomnaithe Seirbh\u00edse do Chustaim\u00e9ir\u00ed in\u00e1r dTuarasc\u00e1il Bhliant\u00fail, \u00e1it a dtuairisceoimid \u00e1r ndul chun cinn i gcoinne na gcaighde\u00e1n at\u00e1 leagtha s\u00edos.<a href=\"#_ftnref1\" name=\"_ftn1\"><\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>As a public sector organisation, we are committed to providing a quality service to citizens. This Service Charter sets out the standards of service which you can expect to receive from us.<\/p>\n","protected":false},"author":113,"featured_media":0,"parent":15486,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[11],"class_list":["post-160","page","type-page","status-publish","hentry","tag-about"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Charter and Action Plan - CCPC Consumers<\/title>\n<meta name=\"description\" content=\"This charter sets out the standards of service that you are entitled to receive from the CCPC\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Charter and Action Plan - CCPC Consumers\" \/>\n<meta property=\"og:description\" content=\"This charter sets out the standards of service that you are entitled to receive from the CCPC\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ccpc.ie\/consumers\/about\/governance\/customer-service-charter\/\" \/>\n<meta property=\"og:site_name\" content=\"CCPC Consumers\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-02T11:52:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"21 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ccpc.ie\/consumers\/about\/governance\/customer-service-charter\/\",\"url\":\"https:\/\/www.ccpc.ie\/consumers\/about\/governance\/customer-service-charter\/\",\"name\":\"Customer Service Charter and Action Plan - CCPC Consumers\",\"isPartOf\":{\"@id\":\"https:\/\/ccpc.inventise.ie\/consumers\/#website\"},\"datePublished\":\"2017-01-16T15:22:43+00:00\",\"dateModified\":\"2024-01-02T11:52:55+00:00\",\"description\":\"This charter sets out the standards of service that you are entitled to receive from the CCPC\",\"breadcrumb\":{\"@id\":\"https:\/\/www.ccpc.ie\/consumers\/about\/governance\/customer-service-charter\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.ccpc.ie\/consumers\/about\/governance\/customer-service-charter\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.ccpc.ie\/consumers\/about\/governance\/customer-service-charter\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ccpc.inventise.ie\/consumers\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"About\",\"item\":\"https:\/\/www.ccpc.ie\/consumers\/about\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Governance\",\"item\":\"https:\/\/www.ccpc.ie\/consumers\/about\/governance\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Customer Service Charter and Action Plan\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ccpc.inventise.ie\/consumers\/#website\",\"url\":\"https:\/\/ccpc.inventise.ie\/consumers\/\",\"name\":\"CCPC Consumers\",\"description\":\"The Competition and Consumer Protection Commission\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ccpc.inventise.ie\/consumers\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Service Charter and Action Plan - CCPC Consumers","description":"This charter sets out the standards of service that you are entitled to receive from the CCPC","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_GB","og_type":"article","og_title":"Customer Service Charter and Action Plan - CCPC Consumers","og_description":"This charter sets out the standards of service that you are entitled to receive from the CCPC","og_url":"https:\/\/www.ccpc.ie\/consumers\/about\/governance\/customer-service-charter\/","og_site_name":"CCPC Consumers","article_modified_time":"2024-01-02T11:52:55+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"21 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ccpc.ie\/consumers\/about\/governance\/customer-service-charter\/","url":"https:\/\/www.ccpc.ie\/consumers\/about\/governance\/customer-service-charter\/","name":"Customer Service Charter and Action Plan - CCPC Consumers","isPartOf":{"@id":"https:\/\/ccpc.inventise.ie\/consumers\/#website"},"datePublished":"2017-01-16T15:22:43+00:00","dateModified":"2024-01-02T11:52:55+00:00","description":"This charter sets out the standards of service that you are entitled to receive from the CCPC","breadcrumb":{"@id":"https:\/\/www.ccpc.ie\/consumers\/about\/governance\/customer-service-charter\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ccpc.ie\/consumers\/about\/governance\/customer-service-charter\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ccpc.ie\/consumers\/about\/governance\/customer-service-charter\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ccpc.inventise.ie\/consumers\/"},{"@type":"ListItem","position":2,"name":"About","item":"https:\/\/www.ccpc.ie\/consumers\/about\/"},{"@type":"ListItem","position":3,"name":"Governance","item":"https:\/\/www.ccpc.ie\/consumers\/about\/governance\/"},{"@type":"ListItem","position":4,"name":"Customer Service Charter and Action Plan"}]},{"@type":"WebSite","@id":"https:\/\/ccpc.inventise.ie\/consumers\/#website","url":"https:\/\/ccpc.inventise.ie\/consumers\/","name":"CCPC Consumers","description":"The Competition and Consumer Protection Commission","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ccpc.inventise.ie\/consumers\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages\/160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/users\/113"}],"replies":[{"embeddable":true,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/comments?post=160"}],"version-history":[{"count":66,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages\/160\/revisions"}],"predecessor-version":[{"id":19848,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages\/160\/revisions\/19848"}],"up":[{"embeddable":true,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages\/15486"}],"wp:attachment":[{"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/media?parent=160"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/tags?post=160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}