{"id":12947,"date":"2021-01-06T13:03:05","date_gmt":"2021-01-06T13:03:05","guid":{"rendered":"https:\/\/www.ccpc.ie\/consumers\/?page_id=12947"},"modified":"2024-01-08T11:38:10","modified_gmt":"2024-01-08T11:38:10","slug":"how-to-make-a-complaint","status":"publish","type":"page","link":"https:\/\/ccpc.inventise.ie\/consumers\/money\/pensions\/how-to-make-a-complaint\/","title":{"rendered":"How to make a complaint"},"content":{"rendered":"<p>How and where you make a complaint about your pension will depend on the type of pension you have. Please see the table below for information.<\/p>\n<div class=\"table\">\n<table class=\"complain\">\n<tbody>\n<tr>\n<td style=\"width: 50%; background: #7B6CB2!important;\">Type of pension<\/td>\n<td style=\"width: 50%; background: #7B6CB2!important;\">Who to contact<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%;\">State pensions<\/td>\n<td style=\"width: 50%;\">The <a href=\"https:\/\/services.mywelfare.ie\/en\/\">Department of Social Protection<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%;\">Personal Pension Plan (PPP)<\/p>\n<p>Personal Retirement Savings Account (PRSA) \u2013 only if you bought it yourself<\/td>\n<td style=\"width: 50%;\">Contact the insurance company and make an internal complaint first.<\/p>\n<p>If you are still not satisfied contact the <a href=\"https:\/\/www.fspo.ie\/make-a-complaint\/how-to-make-a-complaint-to-the-fspo\/\">Financial Services &amp; Pensions Ombudsman (FSPO)<\/a>.<\/p>\n<p>Get information on <a href=\"https:\/\/ccpc.inventise.ie\/consumers\/how-to-complain\/\">making a complaint<\/a>.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%;\">Occupational Pension<\/p>\n<p>PRSA (if provided by your employer)<\/td>\n<td style=\"width: 50%;\">Contact your employer and make an internal complaint.<\/p>\n<p>You can also contact:<\/p>\n<ul>\n<li>the administrator of the plan<\/li>\n<li>the trustees of the plan<\/li>\n<li>the <a href=\"https:\/\/www.pensionsauthority.ie\/en\/LifeCycle\/Your_right_to_information\/Making_a_complaint\/\">Pensions Authority<\/a> and the <a href=\"https:\/\/www.fspo.ie\/make-a-complaint\/\">Financial Services &amp; Pensions Ombudsman<\/a><\/li>\n<li>Get information on <a href=\"https:\/\/ccpc.inventise.ie\/consumers\/how-to-complain\/\">making a complaint<\/a>.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%;\">Public Service<\/td>\n<td style=\"width: 50%;\">Contact the HR Division in your workplace and request a copy of the Internal Disputes Resolution (IDR) procedure.<\/p>\n<p>If you are still not satisfied contact the <a href=\"https:\/\/www.pensionsauthority.ie\/en\/contact_us\/\">Pensions Authority<\/a>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"responsive-table\">\n<div class=\"item-row\">\n<h4><strong>Type of pension:<\/strong><\/h4>\n<p>State pensions<\/p>\n<h4><strong>Who to contact:<\/strong><br \/>\nThe <a href=\"https:\/\/services.mywelfare.ie\/en\/\">Department of Social Protection<\/a><\/h4>\n<\/div>\n<div class=\"item-row\">\n<h4><strong>Type of pension:<\/strong><br \/>\nPersonal Pension Plan (PPP), Personal Retirement Savings Account (PRSA) \u2013 only if you bought it yourself<\/h4>\n<h4><strong>Who to contact:<\/strong><\/h4>\n<p>Contact the insurance company and make an internal complaint first.<\/p>\n<p>If you are still not satisfied contact the <a href=\"https:\/\/www.fspo.ie\/make-a-complaint\/\">Financial Services &amp; Pensions Ombudsman (FSPO)<\/a>.<\/p>\n<p>Get information on <a href=\"https:\/\/ccpc.inventise.ie\/consumers\/how-to-complain\/\">making a complaint<\/a>.<\/p>\n<\/div>\n<div class=\"item-row\">\n<h4><strong>Type of pension:<\/strong><\/h4>\n<p>Occupational Pension, PRSA (if provided by your employer)<\/p>\n<h4><strong>Who to contact:<\/strong><\/h4>\n<p>Contact your employer and make an internal complaint.<\/p>\n<p>You can also contact:<\/p>\n<ul>\n<li>the administrator of the plan<\/li>\n<li>the trustees of the plan<\/li>\n<li>the <a href=\"https:\/\/www.pensionsauthority.ie\/en\/LifeCycle\/Your_right_to_information\/Making_a_complaint\/\">Pensions Authority<\/a> and the <a href=\"https:\/\/www.fspo.ie\/make-a-complaint\/\">Financial Services &amp; Pensions Ombudsman<\/a><\/li>\n<li>Get information on <a href=\"https:\/\/ccpc.inventise.ie\/consumers\/how-to-complain\/\">making a complaint<\/a>.<\/li>\n<\/ul>\n<\/div>\n<div class=\"item-row\">\n<h4><strong>Type of pension:<\/strong><\/h4>\n<p>Public Service<\/p>\n<h4><strong>Who to contact:<\/strong><\/h4>\n<p>Contact the HR Division in your workplace and request a copy of the Internal Disputes Resolution (IDR) procedure.<\/p>\n<p>If you are still not satisfied contact the <a href=\"https:\/\/www.pensionsauthority.ie\/en\/contact_us\/\">Pensions Authority<\/a>.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>How and where you make a complaint about your pension will depend on the type of pension you have. Please see the table below for information. Type of pension Who to contact State pensions The Department of Social Protection Personal &hellip;<\/p>\n","protected":false},"author":207,"featured_media":0,"parent":12921,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[],"class_list":["post-12947","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to make a complaint - CCPC Consumers<\/title>\n<meta name=\"description\" content=\"The Competition and Consumer Protection Commission is an independent statutory body that enforces competition and consumer protection law in Ireland\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to make a complaint - CCPC Consumers\" \/>\n<meta property=\"og:description\" content=\"The Competition and Consumer Protection Commission is an independent statutory body that enforces competition and consumer protection law in Ireland\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ccpc.ie\/consumers\/money\/pensions\/how-to-make-a-complaint\/\" \/>\n<meta property=\"og:site_name\" content=\"CCPC Consumers\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-08T11:38:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ccpc.ie\/consumers\/money\/pensions\/how-to-make-a-complaint\/\",\"url\":\"https:\/\/www.ccpc.ie\/consumers\/money\/pensions\/how-to-make-a-complaint\/\",\"name\":\"How to make a complaint - CCPC Consumers\",\"isPartOf\":{\"@id\":\"https:\/\/ccpc.inventise.ie\/consumers\/#website\"},\"datePublished\":\"2021-01-06T13:03:05+00:00\",\"dateModified\":\"2024-01-08T11:38:10+00:00\",\"description\":\"The Competition and Consumer Protection Commission is an independent statutory body that enforces competition and consumer protection law in Ireland\",\"breadcrumb\":{\"@id\":\"https:\/\/www.ccpc.ie\/consumers\/money\/pensions\/how-to-make-a-complaint\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.ccpc.ie\/consumers\/money\/pensions\/how-to-make-a-complaint\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.ccpc.ie\/consumers\/money\/pensions\/how-to-make-a-complaint\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ccpc.inventise.ie\/consumers\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Money Hub\",\"item\":\"https:\/\/www.ccpc.ie\/consumers\/money\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Pensions\",\"item\":\"https:\/\/www.ccpc.ie\/consumers\/money\/pensions\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"How to make a complaint\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ccpc.inventise.ie\/consumers\/#website\",\"url\":\"https:\/\/ccpc.inventise.ie\/consumers\/\",\"name\":\"CCPC Consumers\",\"description\":\"The Competition and Consumer Protection Commission\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ccpc.inventise.ie\/consumers\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to make a complaint - CCPC Consumers","description":"The Competition and Consumer Protection Commission is an independent statutory body that enforces competition and consumer protection law in Ireland","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_GB","og_type":"article","og_title":"How to make a complaint - CCPC Consumers","og_description":"The Competition and Consumer Protection Commission is an independent statutory body that enforces competition and consumer protection law in Ireland","og_url":"https:\/\/www.ccpc.ie\/consumers\/money\/pensions\/how-to-make-a-complaint\/","og_site_name":"CCPC Consumers","article_modified_time":"2024-01-08T11:38:10+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ccpc.ie\/consumers\/money\/pensions\/how-to-make-a-complaint\/","url":"https:\/\/www.ccpc.ie\/consumers\/money\/pensions\/how-to-make-a-complaint\/","name":"How to make a complaint - CCPC Consumers","isPartOf":{"@id":"https:\/\/ccpc.inventise.ie\/consumers\/#website"},"datePublished":"2021-01-06T13:03:05+00:00","dateModified":"2024-01-08T11:38:10+00:00","description":"The Competition and Consumer Protection Commission is an independent statutory body that enforces competition and consumer protection law in Ireland","breadcrumb":{"@id":"https:\/\/www.ccpc.ie\/consumers\/money\/pensions\/how-to-make-a-complaint\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ccpc.ie\/consumers\/money\/pensions\/how-to-make-a-complaint\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ccpc.ie\/consumers\/money\/pensions\/how-to-make-a-complaint\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ccpc.inventise.ie\/consumers\/"},{"@type":"ListItem","position":2,"name":"Money Hub","item":"https:\/\/www.ccpc.ie\/consumers\/money\/"},{"@type":"ListItem","position":3,"name":"Pensions","item":"https:\/\/www.ccpc.ie\/consumers\/money\/pensions\/"},{"@type":"ListItem","position":4,"name":"How to make a complaint"}]},{"@type":"WebSite","@id":"https:\/\/ccpc.inventise.ie\/consumers\/#website","url":"https:\/\/ccpc.inventise.ie\/consumers\/","name":"CCPC Consumers","description":"The Competition and Consumer Protection Commission","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ccpc.inventise.ie\/consumers\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages\/12947","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/users\/207"}],"replies":[{"embeddable":true,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/comments?post=12947"}],"version-history":[{"count":17,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages\/12947\/revisions"}],"predecessor-version":[{"id":19858,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages\/12947\/revisions\/19858"}],"up":[{"embeddable":true,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/pages\/12921"}],"wp:attachment":[{"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/media?parent=12947"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ccpc.inventise.ie\/consumers\/wp-json\/wp\/v2\/tags?post=12947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}