Complaints Bureau

Know your rights under EU law if your flight is delayed, cancelled, or if you are denied boarding.

Do you have a problem with a service supplier such as a builder or solar panel installer? Learn more about your rights.

When a business sells a product or service that doesn’t meet basic expectations, they must offer you a solution.

Buy Now Pay Later is a type of loan offered by businesses. It allows you to spread the cost over a number of months or years.

When renting a car, it is important to understand the agreement and to know what happens if the car is damaged while you are renting it.

If you buy a used car from a dealer, you are protected under consumer law. Find out your rights when something goes wrong.

Find out about the different types of investment products, including the risks involved and fees and charges.

Find out what happens to consumers when a company goes out of business.

A deposit is a portion of the payment which you make upfront to show you intend to buy something. Find out more about how deposits work.

Travel insurance can cover you against losses such as damaged or delayed luggage, cancelled flights, illness or injury, and more.

Many car dealers offer PCPs as a way to pay for a car. Learn how PCPs work and what to consider before signing up.

Sometimes problems arise after you buy goods or services. Find out the steps to take to resolve your issue.

Useful Information