Mythbusters: 5 consumer rights myths you should know
June 20, 2025
The Competition and Consumer Protection Commission (CCPC) has launched a new public awareness campaign aimed at busting some of the most persistent myths surrounding consumer rights in Ireland.
The campaign, titled ‘Know Your Rights, Not the Rumours’, highlights how misinformation can leave consumers vulnerable — especially when shopping online, returning faulty goods, or dealing with service providers.
You can’t return sale items
False! The CCPC confirms that sale items have the same rights as full-priced goods. If a product is faulty, you’re entitled to a repair, replacement, or refund — regardless of the discount.
No receipt means no refund
Not true. While a receipt is helpful, any proof of purchase — such as a bank statement or confirmation email — is valid when seeking a refund.
| Day | Time | Receipt number | Item |
| Monday | 9am | 13570 | Dryer |
| Saturday | 6pm | 45364 | Kettle |
You only have 14 days to return faulty goods
Incorrect. The 14-day rule applies to online purchases under the “cooling-off” period. For faulty goods, your rights extend much longer, depending on the nature of the fault and how long you’ve had the item.
Digital products don’t come with rights
Wrong again. Since the Consumer Rights Act 2022, digital content and services are covered by law. If your e-book, app, or streaming service doesn’t work as promised, you have the right to a fix or refund.
- Some important bullet points here
- More important news in bullet form
- Could we do a numbered list?
- Let’s do that next
Shops can refuse refunds on all change-of-mind returns
Partially true. While businesses aren’t legally required to accept returns if you simply change your mind, many do so voluntarily. Always check the store’s return policy before buying.
- It’s time for some numbers
- Let’s see how this looks
- Excellent choice
CCPC spokesperson John Doe said:
“We want consumers to feel confident and informed. Knowing your rights helps you make better decisions and hold businesses accountable.”
The CCPC encourages consumers to visit ccpc.ie for clear, up-to-date information on their rights and how to resolve disputes.
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