{"id":47487,"date":"2024-02-19T00:15:32","date_gmt":"2024-02-19T00:15:32","guid":{"rendered":"https:\/\/www.ccpc.ie\/business\/?p=47487"},"modified":"2024-02-16T17:37:30","modified_gmt":"2024-02-16T17:37:30","slug":"almost-e1bn-in-harm-to-irish-consumers-in-12-months-new-ccpc-study","status":"publish","type":"post","link":"https:\/\/ccpc.inventise.ie\/business\/almost-e1bn-in-harm-to-irish-consumers-in-12-months-new-ccpc-study\/","title":{"rendered":"Almost \u20ac1bn in harm to Irish consumers in 12 months \u2013 new CCPC study"},"content":{"rendered":"<p><span data-contrast=\"auto\">A <a href=\"https:\/\/ccpc.inventise.ie\/business\/wp-content\/uploads\/sites\/3\/2024\/02\/CCPC-Understanding-Consumer-Detriment-in-Ireland.pdf\">new report<\/a> has detailed the money, time and peace of mind lost by Irish consumers when things go wrong with goods and services.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A survey of more than 4,500 consumers asked them to recall issues that had cost them money, caused them stress, or taken up their time in the previous 12 months. Competition and Consumer Protection Commission (CCPC) researchers used this to estimate the level of consumer detriment in Ireland.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p>Of 4,537 consumers surveyed, <span data-contrast=\"auto\">39% reported experiencing detriment. <\/span>Of that 39%:<\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">81% reported being at least moderately stressed by the issue<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:252}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">62% spent some work time resolving their issue\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:252}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">10% were still experiencing an issue more than 6 months later.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:252}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">The financial loss to consumers for their most serious issues came<\/span> <span data-contrast=\"auto\">to<\/span><b><span data-contrast=\"auto\"> \u20ac968 million<\/span><\/b><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:252}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">On a more positive note, the survey found that when consumers contacted the trader about the issue, <\/span><b><span data-contrast=\"auto\">1 in 8<\/span><\/b><span data-contrast=\"auto\"> had the issue resolved in under a day, <\/span><b><span data-contrast=\"auto\">1 in 3<\/span><\/b><span data-contrast=\"auto\"> in under a week.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p>CCPC Chair Brian McHugh said,<\/p>\n<blockquote><p><span data-contrast=\"auto\">\u201cPeople should be able to rely on the goods and services they buy \u2013 and if things do go wrong, their right to redress is set out in consumer protection law.<\/span><\/p>\n<p><span data-contrast=\"auto\">This report measures the cost to consumers in terms of money and time, but also the stress caused by problems with goods and services. It reaffirms the work we\u2019re doing and will help us direct resources to areas where consumers are most at risk.<\/span><\/p>\n<p><span data-contrast=\"auto\">We will use all the tools at our disposal to protect and empower consumers. New laws and more resources mean we can increase inspections, increase enforcement and ultimately save consumers money, time and stress.\u201d<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/blockquote>\n<h2>What can consumers do?<\/h2>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Know your rights<\/span><\/b><span data-contrast=\"auto\"> \u2013 go to <\/span><a href=\"https:\/\/ccpc.inventise.ie\/consumers\/\"><span data-contrast=\"none\">ccpc.ie<\/span><\/a><span data-contrast=\"auto\"> to learn how the law protects you when things go wrong.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Go back to the trader<\/span><\/b><span data-contrast=\"auto\"> \u2013 your contract is with the shop or service provider you bought from, not with the manufacturer.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Act fast<\/span><\/b><span data-contrast=\"auto\"> \u2013 while you can have up to six years after purchase to get redress for a fault, the sooner you act the better.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Contact the CCPC helpline:<\/span><\/b><span data-contrast=\"auto\">\u202fuse the <\/span><a href=\"https:\/\/ccpc.inventise.ie\/consumers\/consumers-home\/contact\/form\/contact-us-webform\/\"><span data-contrast=\"none\">contact form<\/span><\/a><span data-contrast=\"auto\"> or ring 01 402 5555 for information on your rights, how to complain, and where to get help.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>For more information, read the <a href=\"https:\/\/ccpc.inventise.ie\/business\/wp-content\/uploads\/sites\/3\/2024\/02\/CCPC-Understanding-Consumer-Detriment-in-Ireland.pdf\">Consumer Detriment in Ireland report<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A new report has detailed the money, time and peace of mind lost by Irish consumers when things go wrong with goods and services.\u00a0 &hellip;<\/p>\n","protected":false},"author":178,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-47487","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - 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