{"id":162,"date":"2017-02-06T09:56:35","date_gmt":"2017-02-06T09:56:35","guid":{"rendered":"https:\/\/www.ccpc.ie\/business\/?page_id=162"},"modified":"2025-06-17T10:48:01","modified_gmt":"2025-06-17T09:48:01","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/ccpc.inventise.ie\/business\/contact\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"

Consumer Helpline:<\/strong> + 353 (0)1 402 5555, visit our contact us form<\/a> or email ask@ccpc.ie<\/a><\/p>\n

Opening hours:<\/strong>\u00a09am to 6pm Monday to Friday<\/p>\n

Post:<\/strong>\u00a0Bloom House, Railway Street, Dublin\u00a01, D01 C576<\/p>\n

Media queries:<\/strong> communications@ccpc.ie<\/a><\/p>\n

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\n\t\t\t\tAccessibility\t\t\t<\/h3>\n\t\t\n\t\t
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If you are a business, please use this notification form<\/span><\/a> to notify us of either 1) a non-compliant product or service or 2) a claimed exemption for a product or service under the European Accessibility Act.<\/p>\n

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\n\t\t\t\tConsumer Query\/Complaint\t\t\t<\/h3>\n\t\t\n\t\t
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If you have a query about your rights as a consumer, a personal finance product or service or if you wish to report a business who you believe has broken consumer law, you can contact us in a number of ways.<\/p>\n

Use our contact form below, or call our Consumer Helpline on 01 402 5555<\/strong> (opening hours are from 09:00 to 18:00 Monday to Friday). You may also find the answer to your query in our\u00a0consumers section<\/a>.<\/p>\n

The CCPC provides services through the Irish Remote Interpreting Service (IRIS) live video-link to an Irish Sign Language Interpreter. To arrange an appointment please email:\u00a0remote@slis.ie<\/a> or Text: 0860125900. Alternatively send a private message to our Facebook<\/a> or Twitter<\/a>\u00a0account.
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\n\t\t\t\tCompetition Query\/Complaint\t\t\t<\/h3>\n\t\t\n\t\t
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Contact us if you have a query or a complaint concerning anti-competitive behaviour. This includes barriers to competition in a specific market or the behaviour of a business or an organisation and its negative impact on competition in a particular market.<\/p>\n

Report anti-competitive behaviour or practices<\/a>.<\/p>\n

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\n\t\t\t\tCartel Immunity Programme\t\t\t<\/h3>\n\t\t\n\t\t
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The Cartel Immunity Programme means that a member of a cartel may avoid prosecution if they are the first member to come forward and reveal their involvement in illegal cartel activity. Find out more information on the Programme<\/a>. To make an application for immunity: phone the cartel immunity phone on 087 763 1378<\/strong> between 10:00 and 17:00 Monday to Friday<\/strong>, excluding public or bank holidays.<\/p>\n

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\n\t\t\t\tMergers and Acquisitions\t\t\t<\/h3>\n\t\t\n\t\t
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Read how to notify the CCPC of a merger<\/a>. If you wish to have a pre-notification discussion with the Mergers Division of the CCPC, you can phone +353 (0)1 402 5500 or email mergers@ccpc.ie<\/a>. Learn more about pre-notification discussions<\/a> and see the\u00a0list of mergers notified<\/a> to the CCPC.<\/p>\n

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\n\t\t\t\tAccessibility\t\t\t<\/h3>\n\t\t\n\t\t
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If you are a business, please use this notification form<\/u> to notify us of either<\/p>\n

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  1. A non-compliant product or service or<\/li>\n
  2. A claimed exemption for a product or service under the European Accessibility Act.<\/li>\n<\/ol>\n

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    \n\t\t\t\tProduct Safety\t\t\t<\/h3>\n\t\t\n\t\t
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    If you are a trader and wish to notify the CCPC of an unsafe product, please complete the\u00a0notification form<\/a> (please note to use this form, you will need to right click on the link \u2018Notification form\u2019 and save the document as a PDF to your PC) and return it by email to recalls@ccpc.ie<\/a> or by post to the Product Safety Team at CCPC, Bloom House, PO Box 12585, Railway Street, Dublin 1, D01 C576. Learn more about product safety<\/a> and read a list of recent product recalls<\/a>.<\/p>\n

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    \n\t\t\t\tCredit Intermediaries\t\t\t<\/h3>\n\t\t\n\t\t
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    If you wish to become a registered intermediary, you can read the application form and further details<\/a>.<\/p>\n

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    \n\t\t\t\tDisability Access Manager\t\t\t<\/h3>\n\t\t\n\t\t
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    The role of the CCPC\u2019s Access Officer is to assist persons with disabilities in accessing the CCPC\u2019s premises or services. Should you need assistance in this regard, please email facilities@ccpc.ie<\/a> or call +353 1 402 5500. <\/strong><\/p>\n

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    \n\t\t\t\tFreedom of Information\t\t\t<\/h3>\n\t\t\n\t\t
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    If you wish to contact to the CCPC\u2019s Freedom of Information Officer, you can get in touch with Maria O’Byrne by email at foi@ccpc.ie<\/a>, or by phone on +353 (0)1 402 5500<\/strong>.<\/p>\n

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    \n\t\t\t\tWebsite query\t\t\t<\/h3>\n\t\t\n\t\t
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    If you have a comment or suggestion to make about this website, please get in touch<\/a>.<\/p>\n

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    \n\t\t\t\tInformation for Members of the Oireachtas\t\t\t<\/h3>\n\t\t\n\t\t
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    Members of the Oireachtas seeking information from the CCPC can email Oireachtas@ccpc.ie<\/a>.
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    Get in Touch<\/h3>\n